Patient Navigator - Radiation Oncology

Job Title

Work Location: Los Angeles, CA, USA

Onsite or Remote Fully On-Site Work Schedule Monday through Friday; 8:00am to 5:00pm

Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite

Primary Duties and Responsibilities

• Coordinate and communicate with patients daily, starting from the moment they are scheduled for treatment.
• Help patients understand their next steps and provide necessary information for their appointments.
• Ensure patients arrive with all required documentation and information.
• Facilitate clear and professional communication between patients and the care team.
• Obtain necessary authorizations and explain the approval process to patients.
• Manage and navigate the patient process proactively, handling frequent interruptions or distractions with ease.
• Assist with general tasks, including triaging phone calls.

Job Qualifications

Required:

• Working knowledge of Radiation Oncology, cancer, and medical terminology.
• Skill in prioritizing assignments when faced with heavy workload, deadlines, interruptions, and competing requests for service in order to complete tasks in a timely manner.
• Skill in reading correspondence and other written communication in order to determine the urgency of the communication and who should be made aware of it.
• Skill in writing grammatically correct routine business correspondence such as informational letters, memoranda, and notification letters.
• Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation.
• Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records.
• Skill in using Word and Excel.
• Ability to type with speed and accuracy.