Logistics Customer Service Specialist

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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The Customer Service Representative (CSR) will manage customer queries and complaints. Your typical work schedule will be Monday - Friday, 8:00am - 4:30pm, and will be paid weekly at $20.00 per hour.

How you create impact

The CSR will also process orders, modifications, and escalate complaints across a number of communication channels. 

To do well in this role you need to perform the following: 

Perform administrative tasks for area or shift
Maintain filing systems and documents per Standard Operating Procedure (SOP)
Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
Coordinate processing of export orders in the AES system.
Using the WMS system, update area or shift metrics as needed
Additional duties as assigned, overtime as needed
Secondary support of local team as needed

What we would like you to bring

Minimum of 2 years customer service experience working with warehouse management systems, order management systems and/or Manhattan
HS Diploma or GED or BS/BA degree in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting.
Knowledge of major WMS functions and how they relate to operational procedures
Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
Working knowledge of MS Office 

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.  

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.