Technician

QualificationsOther Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings: spend time indoors in air‑conditioned areas. Sitting: on a regular basis. Standing: on a regular basis. Walking: on a regular basis. Bending, twisting and/or stooping: on a regular basis. Kneeling and/or squatting: on a regular basis. Lifting: over 50 lbs on a regular basis. Reaching and/or lifting overhead: on a regular basis. Climbing: stairs. Repetitive hand/finger movement: on a regular basis. Grasping/grabbing with hands: on a regular basis. Pushing and pulling: on a regular basis. Expectations General Expectations Devote oneself to ensuring customer satisfaction. Determine management, production, and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow‑up system that encourages follow through with assigned projects. Establish personal performance goals that align with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state, and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non‑disclosure and confidentiality policies and agreements. Work evening, weekend, and holiday work hours as required. Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers, external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time; set goals, develop skills, and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job. Keep the service writer or service manager informed of any supplemental work that may be required or any delays to estimated completion time so the customer can receive up‑to‑date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work, complete it quickly, correctly, and cheerfully. #J-18808-Ljbffr