Repairs Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Export Management Company and Manufacturing/Repair facility in the Aviation, Marine, and Defense Electronics Industry working globally to support both the US Government as well as
Foreign Government Agencies.
35 years in Business
Located in Sunrise, Florida

Full time position/ Repairs Coordinator open for immediate hire

Reports to: Sales Manager

Purpose: The Repairs Coordinator is responsible for managing the repair process from unit receipt through evaluation, repair execution, shipment, and closeout. This role coordinates with Sales, Warehouse, Quality, and approved Sources of Repair (SORs) to ensure repair activities are properly documented, tracked, expedited, and completed in accordance with customer requirements, internal procedures, and quality/compliance standards. The Repairs Coordinator is responsible for maintaining accurate records in Quantum, the Image Module, and applicable tracking tools, while ensuring timely follow-up on TTI authorizations, repair approvals, vendor status, certifications, and final delivery.

Job Description

Manage all aspects of repair and return orders from unit receipt through evaluation, repair execution, shipment, and final delivery.
Coordinate receipt of units, verify receiving documentation (PN/SN, condition), and ensure all records are uploaded to the Quantum Image Module.
Select repair vendors from approved vendor pool for all component repairs utilizing current data reflective of vendor capabilities, TAT, and cost.
Open Sales Orders and Repair Orders, and Track the status of all repairs.
Expedite repairs, coordinate shipments, and minimize company costs.
When necessary, assist in procuring replacement components to complete repair of assets.
Track all assets currently being repaired. Update customers on status of all repairs on a bi-weekly basis and actively manage vendors to preclude late deliveries.
Run weekly Repair Status Update meetings.
Continuously research and evaluate new sources of repair, and established sources of repair developing new capabilities.
Ensure all work products complies with Quality Control Guidelines and ISO including obtaining Vendor Surveys and Certificates from new SOR.
Conducts on-site inspections /visits to Repair Stations as needed to correct performance.
Attends repair management related Trade Shows to strengthen vendor relationships.
Assist in other projects or tasks as needed.
Responsible for all SDR (Supplier Discrepancy Reports) and warranty claims, including investigation, vendor coordination, documentation, and resolution in accordance with company procedures.
Ensure all repair documentation, communications, and records are properly maintained and continuously updated in the Quantum Image Module.
Coordinate and track TTI (Teardown, Test & Inspection) requests and repair approvals, ensuring all required authorizations are received prior to proceeding.
Maintain accurate and up-to-date status of all repair orders in Quantum and applicable tracking tools throughout the full repair lifecycle.
Escalate vendor delays, documentation issues, or contractual discrepancies to the Sales Manager as required.
Coordinate repair evaluation results with Sales and ensure complete and accurate handoff for customer quotation and approval.

Qualifications
Experience with Quantum Software is highly preferred.
Experience in repair station vendor order management required.
Familiar with FAA repair regulations and basic knowledge of Part 145 terms.
Ability to communicate and understand basic technical information with Sources of Repair.
Practical analytical and problem-solving skills required.
Strong and engaging interpersonal communication skills, both verbal and written
High attention to detail
Ability to thrive in a fast-paced environment.
Ability to multi-task and display good time management.
Must be highly proficient in Microsoft Office, including Outlook, Word, Excel
Must display Cultural Sensitivity and work as a team.
Salary and Compensation:
Competitive Salary commensurate depending on experience.
401K plus company match
Paid Holidays and Vacation (PTO)
Health Insurance (Health, Dental and Vision)

The job duties, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Our company conducts a thorough reference/background check and drug screening on prospective employees. Employment with our organization is contingent upon successful completion of these background and drug screenings. This position is subject to Drug and Alcohol-Free Workplace Policy. This position requires pre-employment testing, post-accident testing, random testing, reasonable suspicion testing and follow-up testing.

Caliber Sales Engineering is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.