Vacation & Reservations Coordinator

Job Description

Job Description

Description:

Makers Air is seeking a detail-oriented and customer-focused Vacation & Reservations Coordinator to manage Bahamas day trips, vacation rentals, hotel reservations, and curated travel packages. This role serves as a concierge-style point of contact for guests, ensuring a seamless, high-touch experience from initial inquiry through post-travel follow-up. This position plays a key role in driving revenue through bookings while maintaining exceptional service standards across Makers Air and Staniel Cay Yacht Club

(SCYC) offerings.

Key Responsibilities:

Travel & Vacation Coordination

• Coordinate Bahamas day trips, including flights, activities, and guest logistics
• Design, quote, and manage customized vacation packages (flights, hotels, and experiences)
• Support sales by converting inquiries and upselling additional services Reservations Management
• Oversee the full hotel and cottage reservations process, ensuring timely responses and exceptional guest service
• Manage cottage and vacation rental bookings, including deposits and issuing confirmations
• Coordinate Makers Air flight bookings in conjunction with accommodations

Guest Experience & Support

• Serve as the primary point of contact for guests from inquiry through post-travel follow-up
• Proactively manage guest inquiries, concerns, special requests, and day-of travel issues
• Coordinate guest details such as arrivals, celebrations (birthdays, anniversaries, honeymoons), and special accommodations (cribs, cots, etc.)
• Review guest feedback and surveys, escalating issues as needed

Operations & Coordination

• Process cancellations and no-shows in accordance with company policies
• Maintain up-to-date knowledge of room inventory, flight availability, and property events
• Ensure accurate booking, payment, and guest records across systems
• Collaborate closely with internal teams and external partners to ensure smooth operations

• 2+ years of experience in hospitality, travel, tourism, or customer service

• Strong customer service mindset with a hospitality-driven approach

• Excellent organizational skills and attention to detail

• Ability to manage multiple bookings and priorities in a fast-paced environment

• Strong written and verbal communication skills

• Experience with booking or reservation systems preferred

• Knowledge of Bahamas travel, destinations, or hospitality is a plus