Program Manager, Client Delivery

Job Description

Job Description

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

We are looking for a Program Manager to lead the delivery of our DMV client engagement, coordinating across a matrixed team of Implementation Managers, Integration Managers, Product Managers, and Engineering. You are the connective tissue that keeps complex, multi-workstream delivery on track. You'll operate directly within the client's organizational context, managing timelines, dependencies, risks, and stakeholder communication across government agency partners that are transforming how residents access DMV services.

This role suits someone who thrives in structured ambiguity, can hold a program together without owning every individual workstream, and knows how to drive accountability across teams they don't directly manage.

What You'll Do

• Own the master program plan across all DMV workstreams, including implementation, integration, product, and engineering, maintaining a single source of truth on scope, schedule, health, risk, status, and progress

• Facilitate cross-functional coordination between Implementation Managers (client-side change and rollout), Integration Managers (technical connectivity and data flows), Product Managers (feature scope and prioritization), and Development teams

• Serve as the primary day-to-day program contact for the DMV client stakeholders, running steering committees, status reviews, and executive check-ins

• Identify and actively manage cross-workstream dependencies, blockers, and risks before they become escalations

• Drive program governance, owning RAID logs, decision logs, milestone tracking, and change control processes

• Translate client-side ambiguity (policy changes, shifting priorities, agency constraints) into clear direction for internal delivery teams

• Partner with Implementation and Integration Managers to sequence workstreams, surface readiness gaps, and coordinate go-live planning

• Create and maintain program reporting cadences that keep both the client and internal leadership appropriately informed

• Escalate the right issues to the right people — knowing when to resolve internally vs. when to bring something to leadership

What We're Looking For

• Bachelor's degree in a relevant field plus 5+ years of program management experience in a SaaS, enterprise software, or govtech delivery environment

• Proven ability to coordinate across multiple delivery functions (implementation, integration, product, engineering) without direct line authority

• Strong command of program governance frameworks: milestone tracking, RAID logs, dependency mapping, change control

• Proven success in managing large, multi-workstream programs with significant external stakeholder complexity with government or regulated industry stakeholders.

• Comfort operating in a matrixed environment where influence, not authority, drives alignment

• High attention to detail paired with strong systems thinking and prioritization skills

• Strong executive presence with the ability to influence and build trust with senior state agency stakeholders

• Excellent written and verbal communication skills, able to distill program complexity into clear stakeholder updates

• Proficiency with program and project management tooling (Jira, Asana, Smartsheet, or equivalent)

• Comfortable operating in high-visibility, high-accountability client environments

Nice to Have

• Direct experience working with state government agencies, with a strong preference for DMV, transportation, and/or licensing domains

• PMP or equivalent certification preferred; agile delivery experience a plus

• Familiarity with SaaS implementation lifecycles: including configuration, UAT, training, and hypercare phases

• Experience managing programs tied to contracts, procurement structures, and public sector delivery expectations

• Experience supporting government procurement, contract milestones, or SLA management

• Prior experience on a DMV, transportation, or licensing technology program

Travel Requirement: This position requires up to 20% travel to client locations in North Carolina for on-site meetings, project support, and relationship management.

Annual Salary Range:

$125,000—$150,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You'll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you'll grow a ton working at PayIt
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here . Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers' alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt's Business Code of Conduct and Information Security Policies.