CCFS Subscription Support Coordinator | Remote

Title : CCFS Subscription Support Coordinator
Location : Remote
Job Type : Contract (12 Months)
Compensation : $20 -23 p/h W2 
Industry: Global Technology

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About the Role
Our client, a global technology company that develops advanced positioning, connectivity, and workflow solutions used across numerous industries worldwide, is seeking a CCFS Subscription Support Coordinator to support its rapidly growing subscription services program. This role is ideal for a detail-oriented professional who enjoys solving technical issues, supporting customers, and collaborating with cross-functional teams in a fast-paced environment.
Reporting to the Field Systems Subscriptions Manager, the Subscription Support Coordinator serves as a key point of contact for subscription-related support, licensing, device activations, and administrative processes. The successful candidate will help ensure a seamless customer experience while supporting operational efficiency and subscription program growth. Job Description
The CCFS Subscription Support Coordinator will provide technical and administrative support for subscription products and services. This position is responsible for coordinating licensing and activation activities, resolving support issues, and partnering with internal stakeholders to meet customer needs.
Responsibilities

• Activate software licenses, cellular services, and subscription entitlements for customers.
• Verify licensing, subscription eligibility, and device entitlements for subscribed products.
• Respond to and resolve Tier 2 support requests related to licensing, activations, and subscriptions.
• Submit and manage internal requests related to serialized device ownership and support processes.
• Partner with Subscription Specialists to support evolving program requirements and operational priorities.
• Collaborate with internal operations teams to fulfill customer subscription needs and ensure service delivery.
• Work closely with business area teams to address high-priority support initiatives.
• Coordinate with global teams to identify and resolve complex technical or operational challenges.
• Maintain accurate records and documentation related to subscriptions, licensing, and customer support activities.
• Contribute to process improvements that enhance customer satisfaction and operational effectiveness.

Qualifications
Required Qualifications:

• High school diploma or equivalent.
• 0–1+ years of experience supporting technical operations, licensing, subscriptions, software provisioning, or a related area.
• Strong verbal and written communication skills with the ability to work effectively across multiple teams and stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Detail-oriented with the ability to accurately process technical information and administrative tasks.
• Proactive, self-motivated approach to problem-solving and issue resolution.
• Basic troubleshooting and customer support skills.
• Ability to work independently while collaborating within a team environment.

Preferred Qualifications:

• Experience supporting software licensing, device activations, subscriptions, or entitlement management.
• Familiarity with technical support, provisioning, or customer operations processes.
• Experience working with cross-functional teams in a technology-driven organization.
• Exposure to enterprise software, connected devices, telecommunications, or subscription-based products.
• Demonstrated ability to analyze issues and identify effective solutions.
• Associate degree or additional technical training in a related field.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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