Customer Support Coordinator

To support a growing team, the part-time Customer Support Coordinator will manage software licensing, cellular activations, and subscription entitlements while providing Tier 2 support for related requests in a remote environment. Key responsibilities Process daily software licensing and subscription entitlements while verifying accuracy for subscribed devices Provide Tier 2 support for licensing and activation-related requests, collaborating with internal operations teams Maintain accurate records and ensure timely completion of support requests while delivering high-quality customer service Required qualifications High school diploma or equivalent required 1+ year of experience supporting technical operations, licensing, subscriptions, or customer support Experience with software licensing, device activations, or entitlement management is preferred Proficiency with Microsoft Office and common business applications Self-motivated with the ability to work independently and collaboratively