Customer Support Coordinator

Insight Global is looking for a Customer Support Coordinator to join a client's team in the Richmond, Virginia area. Required Skills & Experience 1-2 years of experience in a similar role Face to face customer service experience Microsoft Office Suite (excel) Nice to Have Skills & Experience Experience working in a human services environment Associates Job Description Greet customers and help them complete forms Enter customer information on application forms Screen and review applications to determine eligibility Enter information into automated systems and generate reports Prepare case records & write recommendations for assigned cases Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing) Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications Help register and file clearances through State benefits systems Gather report facts & interpret public assistance policies/regulations Job Type: Full-time, 12-month contract position Hourly Pay: $18/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr Insight Global