Receptionist - Customer Care Coordinator

Job Description

Job Description

Receptionist / Customer Care Coordinator

Loyalty Automotive – Loyalty Collision Center West End

Loyalty Collision Center West End is looking for a friendly, organized, and customer-focused Receptionist / Customer Care Coordinator to join our team. This position plays a key role in delivering an exceptional customer experience while helping keep our collision center running smoothly and efficiently.

Responsibilities:

• Answer incoming phone calls and direct customers appropriately.
• Coordinate scheduling of insurance estimates and customer appointments.
• Communicate with rental car companies to assist customers during the repair process.
• Update rental information and repair status in Enterprise ARMS software.
• Contact customers when their vehicles are complete and ready for pickup.
• Organize repair folders and maintain accurate paperwork.
• Assist the collision center team with administrative and scheduling support.
• Provide a professional and welcoming experience for all customers and guests.

Qualifications:

• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Basic computer skills and ability to learn dealership/collision software systems.
• Prior receptionist, administrative, customer service, or collision center experience is a plus.
• Positive attitude and team-oriented mindset.

What We Offer:

• Competitive pay.
• Medical, dental, and vision insurance
• Paid vacation.
• 401(k) 
• Opportunity for growth within Loyalty Automotive.
• Supportive and team-focused work environment.

If you enjoy helping people, staying organized, and working in a fast-moving environment, we would love to hear from you.