Customer Service Team Lead: Coaching & Process Improvement

Jobtailor

Jobtailor is seeking a Customer Service Supervisor in the Durham, NC area. The role involves supervising day-to-day operations of the customer service team and guiding staff to meet service levels. Responsibilities include workload assignment, coaching, and handling escalated issues. You will support onboarding and training, collaborate with other teams, and identify process improvements to drive key metrics. #J-18808-Ljbffr Jobtailor

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Vacancy posted 4 days ago

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