Operations Manager, Manhasset

Locations Store - Americana Manhasset (75) Legal Employer HERMES OF PARIS INC. Posting Date 05/20/2026, 07:00 PM About the entity Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop‑up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center. Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates. We are proud to be an equal opportunity workplace. Applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Personnel procedures, including training, promotion, transfer, compensation, demotion, lay off or termination, are administered with due regard to job performance and qualifications, without discrimination. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. The Team The Hermès Manhasset Boutique will open in October 2026 and focuses on providing extraordinary service to clients in the New York Region. This position reports to the Managing Director and works collaboratively with the sales team and supporting staff to support the client experience in a fast‑paced, luxury environment. The Opportunity The Operations Manager is responsible for overseeing all operational functions such as inventory control, housekeeping, maintenance, and support for selling service associates. The Manager is responsible for adhering to the P&L budget for all operational areas, communicates, trains and implements all company policies, and ensures compliance. The Operations Manager will create efficient processes, set parameters, and implement directives to support operational efficiency and growth. All other duties as assigned by the supervisor. About the Role Manages the shipping and receiving department, ensuring timely movement of merchandise and adherence to all procedural guidelines including transfers, RTVs, damages, and negative on hands. Oversees and validates cash handling procedures, ensuring accurate documentation and reporting to the Managing Director. Coordinates the management of inventory control associates and other operational staff to maintain efficient back‑of‑house operations. Assists in the absence of the Managing Director and Floor Directors during Podium, vacations, or absences of the Assistant Manager or Selling Supervisor. Ensures workflow of after‑sales service and works with tailors/craftspeople as needed. Performs inventories and cycle counts, including reconciling stock discrepancies and adjusting stock. Acts as liaison with corporate construction, maintenance, and outside vendors on maintenance needs, ensuring store is maintained to company standard and issues are addressed promptly. Maintains functionality of IT and phone systems, communicating with corporate contacts for resolution. Manages operational team scheduling, training, coaching, and time‑keeping records in partnership with HR. Coordinates and prepares evacuation drills and emergency response training for the team. Oversees all operations and after‑sales supply orders and staff sales. Recruits and maintains an active talent bank for operational positions. Supervisory Responsibility Yes: supervises Inventory Control, SSA, and After‑Sales positions (Tailor, Maintenance, Craftspersons). Budget Responsibility Yes: Involved with budget expectations for selling supplies, cleaning and maintenance contracts, guard service, repairs, rental equipment, and kitchen supplies. Decision‑Making Responsibility Yes: Assesses when repairs or equipment upgrades are needed, determines actions for negative on hands, decides on supply orders and implements after‑sales tracking processes. About You 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred. Proficient shipping and receiving experience. Excellent computer skills and proficiency in MS Excel, Word and PowerPoint. Excellent communication skills, both verbal and written. Strong POS and phone systems knowledge. Extensive building maintenance experience. Ability to work well under pressure and multitask with accuracy. Acute interpersonal skills and a collaborative management style. Familiarity with international parent companies a plus. Ability to lift between 0-25 lbs. without assistance. Can perform key functions of the role with or without reasonable accommodations. Compensation Range $79,123.00 - $96,706.00. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance. Life Insurance and Disability. Paid time off: annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time. Paid parental leave and transition time. 401(k) and Roth retirement plan with company matching and profit sharing. Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance. Product discount and employee assistance program (EAP) resources. #J-18808-Ljbffr Join