Software Developer

Software DeveloperThis Software Developer position supports enterprise applications built and maintained by third-party vendors (e.g., ServiceNow, DocuSign, FreshDesk, and similar platforms). The successful candidate will configure, troubleshoot, and integrate these vendor-hosted systems, coordinate with vendor support teams, and connect them to internal Microsoft 365 and Power Platform tools of the Administrative Office of the Courts. This position provides journey-level expertise to software development functions, including integrations with existing systems.Washington Courts Employment Opportunity Administrative Office of the Courts Software Developer Information Services DivisionOur Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.Position DetailsJob #: 2026-46Status: Regular, Full-Time*Location: Olympia, WashingtonSalary: Range 68: $86,688 - $113,736 per year (DOQ).Opens: September 3, 2026Closes: September 24, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting. If you have applied for this position in the last 6 months there is no need to reapply.Washington State Residency and Telework InformationAOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.This position requires at least two (2) days per week working onsite at AOC facilities.Duties and ResponsibilitiesDevelops and maintains functionality used by software applications, including change management, security and authentication, application distribution, support for data access, search routines, system wide configurations, and reports.Collaborates with project managers, business analysts, and other IT resources to develop IT applications/software using the Software Development Life Cycle (SDLC).May serve as the technical leader on moderately complex software or application development efforts.Analyzes IT problems, conducts in-depth research, and provides recommendations on solutions based on business and technical requirements.Reviews and comments on functional and technical specifications written by AOC staff.Develops applications and software solutions using assigned languages, platforms, and frameworks.Creates and maintains technical documentation for research and reference.Performs initial unit and system testing using both manual and automated test processes with all assignments and work products being delivered to ensure they are working as expected.Participates with senior staff in design reviews of applications, software, systems and services.Collaborates with other developers and the test team to assist in testing as development progresses.Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.Creates documentation for ISD staff to deploy developed solutions to various environments.Maintains IT applications and associated components in collaboration with the application support team.Proactively monitors system performance to identify emerging issues.Evaluates results of integration efforts, then reports and make recommendations based on findings.Responds to customer service requests and provides journey-level troubleshooting, problem resolution and consulting.Communicates system problems and issues to key stakeholders, including both technical and business end users.Performs other duties as required.Qualifications and CredentialsA combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Software Developer may substitute for the qualifications listed.A Bachelor's degree in Information Technology, Computer Science, OR closely allied field, AND:Four (4) years of experience in a complex information technology environment TO INCLUDE:Three (3) years of experience developing and enhancing applications using C#,.NET, MS Entity Framework, MS Power Platform.The ideal applicant will also have some or all of the following experience, education, knowledge, skills, and abilities:Experience administering and supporting commercial off-the-shelf (COTS) or SaaS applications such as ServiceNow, DocuSign, FreshDesk, Quicken, or comparable platforms, including configuration, user/role management, and day-to-day troubleshooting.Experience working with third-party vendors and vendor support teams to triage, escalate, and resolve application issues, including managing support tickets, SLAs, and vendor communication.Working knowledge of REST and SOAP APIs, JSON/XML, and webhooks to integrate vendor applications with internal systems and data sources.Proficient in Microsoft Power Platform, including Power Apps and Power Automate, to build integrations and automate workflows connecting vendor applications to internal tools.Experience developing and supporting solutions in SharePoint Online, Microsoft 365, and similar platforms, including their use as integration points for third-party applications.Working knowledge of identity and access management for cloud/SaaS applications, including SSO, SAML/OAuth, and Azure AD (Entra ID) integration.Familiarity with ITIL/ITSM practices — incident, problem, and change management — for supporting production applications in a service desk or help desk environment.Ability to analyze application logs, diagnose errors, and perform root-cause analysis across both vendor-hosted and internal systems.Experience coordinating vendor application upgrades, patches, and release cycles, including regression testing and user acceptance testing (UAT).Working knowledge of relational databases and SQL for reporting, troubleshooting, and reconciling data between vendor and internal systems.General knowledge of the System Development Life Cycle (SDLC) and Enterprise Architecture fundamentals.Skill using version control systems and familiarity with automated build/deploy pipelines for custom integrations, scripts, and connectors.Strong customer service orientation, with the ability to communicate technical issues clearly to non-technical business stakeholders and end users.Ability to create and maintain technical documentation, runbooks, and knowledge base articles for supported applications.Proficient in Microsoft 365 products (Teams, Outlook, Word, OneNote, PowerPoint) appropriate to the responsibilities of the role.Supplemental InformationThe workweek may fluctuate depending on workload or agency needs.Overnight travel may be required based on business needs.This position is not overtime eligible.The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at View phone number on click.appcast.io, or fax View phone number on click.appcast.io, or via email to View email address on click.appcast.io who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identify and eligibility to work in the United States consistent with the requirements for that form.AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment