Driver Operations Manager

Job Description

Job Description

Salary: $125 - $150k /yearly DOE

AboutUs

SteppsTowing&HeavyTransport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.

PositionOverview

The Driver Operations Manager is responsible for the training, development, safety, and operational oversight of light-, medium-, and heavy-duty driver teams across the Tampa Bay branches. This leadership role combines technical training, mentorship, regulatory compliance, and daily operational management to ensure that Stepps high standards for safety, equipment handling, and customer service are consistently met. The Driver Operations Manager leads hands-on onboarding, ongoing education, and performance management for all drivers while also responding to emergencies and collaborating across departments for optimal fleet operations.

KeyBehaviors

• Patientandeducational,withtheabilitytobreakdowncomplextasksforlearnersofallskilllevels.
• Unwaveringcommitmenttofollowingandteachingpropersafetyprocedures.
• MaintainaprofessionalappearanceandrepresentSteppswithpride.
• Stayuptodateonthelatesttowingtechnologiesandtheindustrysbestpractices.
• Fosterasupportivelearningenvironmentthatencouragesgrowthandconfidence.

EssentialFunctions

• Lead and conduct field training for all new light-, medium-, and heavy-duty drivers, ensuring proficiency in truck operations, hook-up procedures, safety protocols, and company procedures.
• Deliver ongoing check rides and refresher training for existing drivers to maintain operational excellence and safety compliance.
• Train all drivers on OSHA, DOT, and company safety regulations to minimize risk and ensure regulatory adherence.
• Mentor and serve as the primary technical resource for light-duty and heavy-duty drivers, guiding difficult recoveries, equipment issues, or emergencies.
• Overseeaccidentanddamagereporting,collaboratingwithadministrativeteamsonclaimsandinvestigations.
• Respond to after-hours calls and emergencies as part of a rotating Manager-On-Duty schedule, including nights, weekends, and holidays.
• Act as the primary contact for the Florida Traffic Incident Management Program, including Rapid Incident Scene Clearance (RISC).
• Address customer questions, complaints, and issues professionally and provide dispatch support for specific lifts or tows as needed.
• Coordinate with the Fleet Shop Manager to schedule and ensure routine preventative maintenance for all fleet equipment.
• Participate in interviewing, hiring, scheduling, performance management, and career development for driver team members.
• Maintain inventory and supplies for all trucks at assigned branches and communicate lot issues to the Lot Supervisor.
• Collaborate with the Sales Manager, Recruiter, and other internal stakeholders to meet staffing, scheduling, customer service, and operational goals.
• Tracktrainingprogress,schedules,anddriverperformanceusingMicrosoftWordandExcel.

RequiredSkills&Qualifications

• Substantial experience in both light-duty towing/recovery and heavy-duty wrecker operations, including at least 12 years operating a rotator in a heavy-duty capacity required.
• ValidClassACommercialDriversLicensewithacleandrivingrecordrequired.
• Expert-level knowledge of truck operations, safety, recovery techniques, and regulatory compliance (OSHA, DOT) is required.
• Provenabilitytoteach,coach,ormentorothersinatechnicalorvocationalenvironment.
• Exceptional verbal communication and interpersonal skills, including the ability to give constructive feedback and interact effectively with customers, subordinates, and peers.
• Abilitytoperformandtraineffectivelyinfast - paced,variable,andsometimeshigh - pressurefieldenvironments.
• Strongdecision- makingskills,especiallyunderpressureorinemergencies.
• ProficiencyinMicrosoftWordandExcelfortracking,reporting,andscheduling.

Pay

• $125-$150K/yearlyDOE

Benefits

• 6PaidHolidays(NewYearsDay,MemorialDay,IndependenceDay,LaborDay,Thanksgiving,Christmas)
• Medical,Dental,andVisioncoverage ; FreeTermLifeInsurance
• PaidTimeOff(accrualsstartonday1 ; availableafter90days)
• 401(k)matchupto4%
• Regularpayincreasesandcareerdevelopmentopportunities
• Accident,cancer/criticalillness,short -termandlong- termdisability,andhospitalindemnityinsuranceavailable

ChasingtheDream,NottheCompetition.

Drug-FreeWorkplace

Backgroundcheckrequired

SteppsTowingandHeavyTransportisanEqualOpportunityEmployer.

MilitaryVeteransareEncouragedtoApply.