Customer Service Advocate II

The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. Our goal is to continue driving an excellent support model for our CSA teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision! The CSA is a global team that provides support to the Americas and the rest of the world at Bangalore. AMERICAS CSA/Licensing Support Team is a hybrid team with the team working in San Jose, CA and Mexico City, Mexico. Our team is a tight knit group, we meet daily to go through our cases & issues where you may need assistance. You will always feel connected to the team whether you are working from home or working from office. We are in the office every Wednesday and Thursday of the month to collaborate, catch up and socialize with our Amazing Support folks! Your role Handle all process and systems related support requests (Licensing requests, Support Portal issues etc.) Define and drive changes to our systems and processes working with support management, given feedback from customers and field implementations. Develop and contribute to internal and external knowledge bases. Serve as liaison between Technical Support team, Management, and customer to improve customer service and business productivity. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly satisfied customers. What you’ll bring: Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo. Highly organized, process and detail oriented. Experience in developing and implementing process improvements. Prior experience with CRM tools. Salesforce preferred. Proficiency with Excel and PowerPoint. Be self-driven with a willingness to work in a fast-growing company with huge potential. Qualifications and Experience: 2+ years of experience in customer-facing positions Prior experience supporting a Support organization a plus. Familiar with or Industry knowledge of virtualization, networking, Linux, and storage technologies. Willing to learn the basics of Nutanix technology and its processes. Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Aff… Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [emailprotected] . #J-18808-Ljbffr