Certified Medical Assistant - Plastics & Reconstructive Surgery - South Asheville

Certified Medical Assistant

Novant Health Plastics & Reconstructive Surgery - Asheville

Schedule: Monday-Friday, 8:00am-5:00pm

Join the team at Novant Health Plastics & Reconstructive Surgery in Asheville, where you'll play a key role supporting both the administrative and clinical operations of a busy specialty practice. This position is ideal for a Certified Medical Assistant who enjoys variety, thrives in a fast-paced environment, and is comfortable balancing patient-facing clerical responsibilities with hands-on clinical support.

In this role, you'll spend a significant portion of your day supporting front-office operations, including answering phones, scheduling appointments, coordinating patient communications, assisting with insurance authorizations, and ensuring a seamless patient experience. You'll also provide clinical support as needed, including rooming patients, obtaining vital signs, preparing patients for visits and procedures, and performing phlebotomy.

Why Novant Health?

• Support experienced providers delivering advanced plastic and reconstructive care
• Build meaningful relationships with patients throughout their treatment and recovery
• Work in a collaborative, team-focused environment dedicated to exceptional outcomes
• Be part of an organization that values diversity, inclusion, and professional growth

Why Novant Health?

• Be part of a collaborative, patient-centered specialty practice
• Develop skills beyond traditional clinical responsibilities through cross-training opportunities
• Work alongside experienced providers delivering reconstructive and cosmetic care
• Enjoy a supportive culture focused on teamwork, growth, and exceptional patient experiences

If you're looking for a role that combines strong patient interaction, administrative coordination, and clinical support, we'd love to hear from you.

Education : High School or GED, required. Candidates will provide proof of current certification from one of the approved certifying registries including: • CMA with the American Association of Medical Assistants (AAMA) • CCMA with the National Health Career Association (NHA) • RMA with the American Medical Technologists (AMT) • American Registry of Medical Assistants (NHCWA) • National Center for Competency Testing (NCCT) • National Association for Health Professionals (NAHP) • American Allied Health (AAH) RMA with the American Registry of Medical Assistants (ARMA). If a candidate is not currently certified, they must obtain certification or registration by the end of the sixth month of their hire and sign an education agreement.

Experience : Previous work in a medical office, preferred.

Licensure/Certification :

Current certification, or ability to obtain within 6 months of hire as CMA, RMA or CCMA, required

Refer to Life Support Training Policy NH-HR-3096

Current State Drivers License (Palliative Care Only), required

Additional Skills/Requirements (required) : Ability to successfully complete generic and department specific skills validation and competency testing.

• Answer and manage incoming patient calls with professionalism and compassion
• Schedule appointments and coordinate follow-up care
• Learn and assist with insurance authorizations and referral processes
• Support patient registration, documentation, and administrative workflows
• Room patients and collect medical histories and vital signs
• Perform blood draws and other clinical duties as needed
• Collaborate closely with providers and teammates to ensure efficient clinic operations
• Deliver a remarkable patient experience during every interaction