Collections Supervisor

Job Description

Job Description

Company Description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry.  Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Collections Supervisor

We are seeking an experienced collections professional to oversee the Member Solutions Department of a credit union, supervising a team of four. We will also consider a strong Senior Collector who is ready to take the next step in their career and grow into a supervisory role.

Position Purpose

Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department. Oversees all collections functions, including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off.

Assists in resolving difficult and complex account situations. Periodically evaluates collections policies and procedures and makes modifications as needed. Ensures established policies, procedures, and legal requirements are followed.

Coordinates departmental activities to support overall Credit Union objectives. Trains, directs, and evaluates a team of four employees. Ensures services are delivered professionally and efficiently.

Major Duties and Responsibilities

Team Leadership and Department Operations

• Review, schedule, train, and monitor the work and calls of four direct reports.

• Assist with performance reviews and quality control.

• Allocate resources to meet operational needs within the department.

• Review and approve, deny, or modify departmental recommendations made by direct reports.

Collections and Account Resolution

• Contact delinquent accounts by phone and mail and take appropriate action to bring accounts current.

Delinquency and Repossession Management

• Analyze the financial situation of delinquent borrowers.

• Initiate repossession of collateral when arrangements to bring loans current are unsuccessful.

• Manage the remarketing of repossessed collateral.

• Determine appropriate expenditures to maximize recovery.

Portfolio Monitoring and Reporting

• Inform management of trends in loan underwriting that contribute to delinquent or charged off loans.

• Perform other related duties as assigned.

Performance Expectations

• Ensure collections functions are performed effectively and efficiently in accordance with established Credit Union policies, procedures, and applicable legal requirements.

• Closely monitor and review delinquent and problem accounts.

• Promptly address and resolve delinquent accounts, initiate appropriate and timely legal actions, and ensure delinquency and collection ratios meet management standards.

• Maintain professional business relationships with related agencies, organizations, institutions, and members experiencing account difficulties.

• Assist members appropriately in resolving account issues and professionally represent the Credit Union in business and legal matters.

• Ensure required collections documentation, reports, and records are complete, accurate, and timely, while keeping management appropriately informed.

• Ensure collections personnel are well trained, effective, and properly coordinated, providing assistance and support as needed.

• Maintain positive working relationships and coordination with personnel in related departments, providing assistance when needed.

Required Knowledge

• Three to five years of similar or related collections experience.
• Previous supervisory experience is not required. We will consider a strong Senior Collector ready to advance into a supervisory role.
• Thorough knowledge of collections, loan servicing, bankruptcy procedures, and applicable legal requirements.
• Understanding of Credit Union default enforcement clauses.

Skills and Abilities

• Excellent communication and public relations skills.

• Ability to work effectively in stressful, high pressure situations.

• Solid analytical and negotiating skills.

• Strong leadership and supervisory abilities.

• Ability to operate computer applications, financial calculators, and other basic business equipment.

Compensation & Benefits: $70-75K annually 

• Affordable benefits

• Up to 6% 401(k) matching

• Eleven paid holidays

• 120 PTO hours*

• Employee LOC with a 0% interest rate

• Free telemedicine

• Relaxed casual dress code

• Flexible spending account

• Health savings account

• Employee assistance programs

• Company diversity council