Business Analyst

DescriptionJob TitleLead Business Systems AnalystCompany OverviewA leading public-sector organization based in Los Angeles, CA, dedicated to delivering high-quality services to its community through innovation, transparency, and operational excellence. The organization leverages modern technology solutions to enhance service delivery, improve internal processes, and support data-driven decision-making across departments.Role SummaryThe Lead Business Systems Analyst serves as a strategic partner bridging business needs and technology solutions. This role leads large-scale system initiatives, drives process improvements, and ensures business applications are optimized for performance and user experience. Based in Los Angeles, CA, this position plays a critical role in shaping technology roadmaps and delivering impactful solutions that support organizational objectives while overseeing a small team.Key ResponsibilitiesLead business systems initiatives, serving as a primary liaison between technical teams and business stakeholdersGather, analyze, and document business requirements, translating them into functional specifications and user storiesOversee system implementations, upgrades, and enhancements across enterprise applicationsDevelop and maintain technology roadmaps aligned with business strategyManage vendor relationships, including RFP/RFI/RFQ processes and contract oversightConfigure, test, and support enterprise software systems to ensure reliability and performanceMonitor system performance, identify improvement opportunities, and implement optimization strategiesFacilitate training sessions and develop documentation to support end users and self-service capabilitiesLead incident response efforts, including root cause analysis and post-incident reviewsProvide technical leadership, mentoring, and oversight to a team of 3–4 direct reportsCompensation & Benefits$120,000 – $140,000Competitive benefits package including healthcare, retirement plans, and paid time offOpportunities for professional development and certification supportAdditional DetailsWork model: Hybrid (3 days onsite per week)Position includes oversight of a small team (3–4 direct reports)May require occasional evenings or weekend support for critical system needsOpportunity to work on high-impact, enterprise-level systems and initiativesEligibility Requirement: Candidates must be U.S. citizens or lawful permanent residentsBackground Screening Requirement: Employment is contingent upon successfully passing a comprehensive background check, consistent with applicable lawRequirementsRequired QualificationsBachelor’s degree from an accredited institution5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)Strong experience in business process analysis, requirements gathering, and system designKnowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)Experience with system configuration, maintenance, and troubleshootingProven ability to lead projects and coordinate cross-functional teamsStrong communication, documentation, and stakeholder management skillsExperience analyzing data and driving process improvementsPreferred Qualifications (Nice-to-Haves)Experience in a public sector or government environmentAgile certifications (e.g., CSM, CSPO, SAFe) or PMP certificationFamiliarity with IT service management frameworks (e.g., ITIL)Experience supervising or mentoring team membersBackground in customer experience improvement methodologies (e.g., journey mapping, voice of customer)Job typePerm