Business System Analyst

Job Title

Job Description: Responsibilities:

Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.

Required Skills

• 5+ years of work experience involving quantitative data analysis

• Technical undergraduate degree (Engineering, Computer Science, Statistics, Analytics etc.) or equivalent experience

• Advanced SQL skills to get the data you need from a data warehouse and perform data segmentation and aggregation from scratch.

• Data query and data processing tools/systems (e.g., relational, NoSQL, stream processing)

• Familiarity with AWS (Redshift, Athena, and AWS core concepts)

• Familiarity with Data modeling and schema design

• Proficient in analytical and data modeling tools, such as Python, R, or PyCharm

• Self-starter who attacks the problem with excellent critical-thinking skills, creativity, and end-to-end quantitative and qualitative analysis

• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

• High level of professionalism, passion, strong organization, time management and task prioritization skills with attention to detail and bias to action

• Inquisitive, curious, and bias towards learning and continuous improvement

• Ability to grasp quickly and get up to speed on instrumentation, clickstream data, data architecture, and complex business system interactions such as Salesforce, Amazon Connect, EWFM preferred

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