Technical Support Engineer

Job Description

Job Description

TRC Talent Solutions is Hiring a Hardware Support Technician

Looking to launch or grow your career in technology? TRC Talent Solutions is hiring a Hardware Support Technician to join an innovative technology team in Ocala, FL. This is a hands-on technical role where you'll troubleshoot hardware and software issues, configure computer systems, support customers, and assist with installations both in-house and onsite.

Job Details

• Location: Ocala, FL | Fully On-Site

• Salary: Starting at $40,000- $45,000/year (DOE)

• Schedule: MondayFriday | 8:00 AM5:00 PM EST

What You Will Be Doing

• Install, configure, and troubleshoot PC hardware, Windows operating systems, and proprietary software

• Provide Tier II technical support to customers via phone, remote assistance, and onsite visits

• Diagnose and repair hardware, software, networking, wiring, and electronic equipment issues

• Install and configure Microsoft SQL Express, IIS, Windows environments, and proprietary applications

• Perform onsite installation, maintenance, and upgrades of customer equipment and systems

• Train customers on system operation, maintenance procedures, and software functionality

• Assist with QA testing, system validation, and technical documentation

• Collaborate with Sales, Engineering, and Operations teams to implement customer solutions

• Maintain accurate inventory records, service documentation, and repair logs

What We're Looking For

• 13 years of experience in computer repair, hardware support, electronics, or technical support

• Strong knowledge of PC hardware troubleshooting and Windows operating systems

• Experience installing or supporting hardware, networking equipment, or technical systems

• Comfortable lifting up to 20 pounds and working in workshop or test bench environments

• Ability to travel approximately 10% nationwide for customer installations and support

Preferred Qualifications

• Bachelor's degree in computer technology, Information Technology, Electronics, or a related field

• CompTIA A+, vocational technical training, military technical experience, or

• equivalent hands-on background

• Experience with Microsoft SQL Express, IIS, networking fundamentals, or QA testing

Why You'll Love This Opportunity

• Competitive benefits package including health and dental coverage

• 4% 401(k) match after 90 days

• Gain experience across hardware repair, networking, SQL, QA testing, and field support

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.