Account Manager I (Manila)

Job Summary We are seeking a highly motivated and commercially driven Account Manager to join our Manila-based team, focused exclusively on expansion and growth within existing SMB and Lower Mid-Market accounts. This role is responsible for identifying, developing, and closing expansion opportunities across an assigned book of business. The primary objective is to drive revenue growth by expanding contracted products, increasing contract value, and partnering closely with Customer Success, Renewals, and CDRs to maximize long-term customer value. This is a quota-carrying role instrumental in scaling our growth engine and supporting our global revenue strategy. Key Responsibilities Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services Develop multi-threaded relationships across customer organizations, including HR, Compensation, Finance, and executive stakeholders Drive full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting Partner closely with Customer Success Managers, CDRs, and Renewals Managers to align on account strategy, customer health, and timing of expansion opportunities Maintain disciplined opportunity management Provide accurate weekly forecasts and pipeline updates Maintain accurate forecasting, pipeline management, and CRM hygiene Key Performance Indicators (KPIs) Expansion ARR / Net New Expansion Revenue Upsell & Cross-sell Close Rate Pipeline Coverage & Conversion Forecast Accuracy Benefits and Perks Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day) 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized. HMO Coverage +1 dependent Fixed work schedule, Monday through Friday 10pm-7am Manila High-Speed Internet – stable broadband or fiber connection (satellite discouraged) with minimum 100 Mbps in a dedicated workspace with reliable Wi‑Fi Device for Multifactor Authentication (MFA/2FA) – smartphone, tablet, etc. Monthly company All‑Hands meetings Regular opportunities for executive leadership exposure through AMAs Access to continued learning & development opportunities Continuous feedback culture that drives performance and career growth Growing network of Employee Resource Groups Company-sponsored volunteer hours Equal Opportunity Employer We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. If you have a disability or impairment and need assistance with the application process, please email View email address on click.appcast.io for support. #J-18808-Ljbffr Payscale