Level 1/2 Support Technician (Fully Remote)

DistantJob

Remote job

Be the first point of contact for client issues via phone, email, and automated alerts. Triage tickets: identify the problem, assess severity, and escalate when needed. Keep clients updated throughout the resolution process — no one likes radio silence. Requirements: 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP. Native English speaker — this is a deal breaker. Available to work Monday–Friday, 8 am–5 pm US Pacific Time. Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue). Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data. Working knowledge of Office 365, Adobe, and common Windows apps. DistantJob They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care. #J-18808-Ljbffr DistantJob

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Vacancy posted 4 hours ago

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