Service Manager

Service Manager John C. Cassidy Air Conditioning & Plumbing Ft Pierce, Florida, United States Customer Service About this position Description: HVAC Service Manager Since 1973, we have been a premier HVAC business in Southern Florida, which has allowed us to uphold the tradition of superior service and ongoing relationships with our clients. We are happy to expand on our reputation as top service providers for residential and commercial clients throughout Florida through our new partnership with John C. Cassidy Air Conditioning and Plumbing. Due to our growth, we are in a unique position to add an HVAC Service Manager to our growing extended family. What we’ll trust you with: You will serve as both a mentor to our group of field service technicians and a brand ambassador for our residential and commercial air conditioning and heating clients. In addition to troubleshooting and offering technical support, you will also: Manage customer accounts while ensuring customer loyalty, that problems are resolved, and that work is done accurately and efficiently. Coordinate field technician training and development on products, services, sales, and industry-related updates Work closely with customers to respond to warranty-related issues, providing guidance and technical expertise Partner with vendors and suppliers to ensure the accuracy of jobs and projects Collaborate with dispatchers and other service technicians Recruit, interview, and hire experienced service technicians Perform various HVAC calculations including interpreting manuals, schematics, and control circuits Stay informed about local and state codes Align with other managers to achieve company goals, sales, and targets Other duties, as assigned What matters most for this role: Service Titan experience a PLUS. 5+ years of industry experience including managing others. Strong and in-depth knowledge and understanding of HVAC and refrigeration systems. Ability to motivate, manage, and train technicians, installers, and dispatchers. Working knowledge of HVAC and refrigeration systems and how to perform heating and cooling calculations. Computer proficiency with working knowledge of Microsoft Office & Excel. Exceptional written, verbal, and interpersonal skills. What we will offer: Salary: $55,000 - $85,000; Negotiable, depending on experience Health Insurance Dental Insurance Vision Insurance Vacation Pay Holiday Pay 401k w/matching Job Type: Full-time Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule Day shift Year-round work Experience Industry: 5 years (Preferred) Work Location: In person #J-18808-Ljbffr