Obituary Notice Specialist

Job Description

Job Description

We are seeking talented individuals with strong multitasking, proofreading, and organizational skills along with a high level of empathy. In this unique role, you will support funeral homes and private parties by placing obituary notices in both print and online formats. Additionally, you will support clients by placing legal notices and some classified advertising. A strong focus on accuracy and professionalism in all communications is essential. You play a key role in establishing and sustaining our clients’ trust, which is vital to the success of the business. We are eager to consider your resume.

We are conducting in-person interviews, and we look forward to connecting with you soon!

Empowering Environment

Join a collaborative team that celebrates success together. Our culture is built on connection, encouragement, diversity and shared wins from all roles and departments.

Growth & Advancement

We promote from within and support your professional development. This role offers a path to long-term growth and advancement.

Hybrid Flexibility

After completing an initial training and acclimation period in our Williamsville, NY office, you’ll have an opportunity to transition to a hybrid schedule—combining the energy of in-office collaboration with the benefit of remote work. Weekend shifts are exclusively remote.

Obituary Notice Specialist

You will be handling and processing obituary and legal notices, formatting and proofreading content, managing incoming calls and emails, assisting customers with advertising orders, providing accurate product and deadline information, and responding to all customer inquiries or concerns with empathy, professionalism and efficiency.

Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines. They demonstrate patience and empathy and communicate effectively with both their team members and our customers and clients.

Responsibilities Include:

• Responding promptly to incoming calls and emails.
• Processing and proofreading content with a strong focus on accuracy.
• Replying to customers in a timely fashion.
• Identifying and assessing customers' needs to achieve satisfaction.
• Assisting with processing notices and advertising orders.
• Building sustainable, trusting relationships with customer accounts.
• Adhering to guidelines, deadlines, and workflow processes.
• Providing a great customer experience by addressing all the customers’ needs in a courteous and friendly manner.

Desirable Skills:

• Ability to multitask, prioritize, and manage time effectively.
• Proven customer support experience, ensuring client satisfaction.
• Ability to meet and exceed productivity requirements and deadlines.
• Excellent phone etiquette, active listening, and organizational skills.
• Strong communication skills, both verbal and written.
• Open to feedback and support to help you be successful in your role.
• Experience in data entry and call center environments.
• Familiarity with Microsoft Office; general computer skills.

Full-Time and Part-Time Availability

We’re hiring for full-time and part-time (24+ hours/week) . Candidates must be available between 9:00am – 9:00pm (Monday through Sunday). While you won’t work every day, your schedule will fall within those hours.

Compensation

Starting pay for this role is $16.50/hour , plus an incentive plan that rewards your accuracy, performance, and productivity.

We Offer

Paid Training, Paid Time Off, Paid Holidays, Medical & Dental, 401(k), Credit Union Membership, Hands-On Training & Team Support.

We provide support to many of North America's largest media organizations. By joining our team, you'll engage with a diverse range of markets, systems, and processes, while enhancing your skills in delivering outstanding customer experience and providing the most effective recommendations and guidance.

Media Sales Plus is an Equal Opportunity Employer