NETWORK TECHNICIAN

Network Technician – Infrastructure & LabLAN Support

Position Summary

EMCO Technologies is seeking a self-motivated Network Technician to support our client's infrastructure in Olathe, Kansas. The technician will join a team providing network, audiovisual (AV), server, storage, printer, and laboratory computing support. This position requires strong customer service, communication, and organizational skills, along with the ability to work independently and coordinate with remote technical teams, customers, and vendors.

Key Responsibilities

Network and LabLAN Support

• Troubleshoot network issues and provide onsite hands-and-eyes support for remote Level 2 and higher support analysts.
• Deploy network infrastructure, including base configurations, physical equipment installation, and cabling.
• Coordinate cable vendors installing and troubleshooting copper and fiber infrastructure.
• Support wired, wireless, local area network (LAN), and wide area network (WAN) technologies.
• Connect laboratory equipment to the network and troubleshoot connectivity issues.
• Support different laboratory network segments, including Chemtech, domain-joined, and non-domain-joined environments.
• Understand laboratory instruments’ network connections to assist customers and coordinate issue resolution. Direct maintenance or repair of laboratory instruments is outside this role’s scope.

Laboratory Computing Support

• Install and support operating systems and applications on laboratory computers.
• Perform backups, patching, S1 updates, local account administration, and system configuration.
• Set up and support proxy PCs and virtual machines as needed.

Server and Storage Support

• Provide hands-on support for server and storage infrastructure.
• Rack and cable server equipment.
• Perform minor repairs involving field-replaceable components, such as hard drives.
• Escort and assist vendors performing installations and break/fix work.

Audiovisual Support

• Set up and configure Zoom infrastructure.
• Coordinate and oversee AV vendors during project installations.
• Work with the AV engineering team on room evaluations and designs.
• Complete training in AV support as needed; these skills can be taught.

Printer Support

• Configure printers, establish network connectivity, secure devices, and troubleshoot printing issues.

Project Coordination

• Partner with business customers to plan project deliverables across multiple infrastructure disciplines.
• Coordinate with client IT project teams on projects requiring onsite IT services.
• Support desktop deployments, new building construction, end-of-life hardware replacements, and printer projects.
• Apply project planning, progress tracking, stewardship, and management-of-change practices.
• Participate in Agile work processes and infrastructure projects.

Qualifications

• Hands-on experience supporting network and IT infrastructure.
• Working knowledge of wired and wireless networks, LAN/WAN technologies, and copper and fiber connectivity.
• Ability to troubleshoot operating systems, applications, printers, and network-connected equipment.
• Familiarity with server hardware, storage systems, equipment racking, and cabling.
• Strong oral and written communication, customer service, and organizational skills.
• Ability to work independently, manage priorities, and collaborate with remote support teams and vendors.
• Knowledge of Agile practices and project coordination.
• ServiceNow experience preferred.
• Willingness to travel and participate in an on-call rotation.
• Ability to complete a standard background check.

Work Environment and Physical Requirements

• Work in an operational chemical-processing environment with associated hazards and risks.
• Drive between sites and within the manufacturing complex.
• Physically handle and transport IT equipment, with or without reasonable accommodation.
• Provide and wear required personal protective equipment, including flame-resistant clothing (FRC), steel-toe boots, a hard hat, safety glasses, and gloves.
• Follow all applicable site safety, security, and change management procedures.

Travel: Required to surrounding locations, with eventual support of multiple Midwest sites
On-Call: Participation in the Midwest team’s rotation, approximately once every five weeks following onboarding and training