UI/UX Designer

UI/UX Designer

Location: On-site at Client facilities (San Francisco, CA 94128)

Duration: 2 Years (24 months)

Number of Resources: Two (2)

Estimated Hours: Total of up to 8,000 hours over a period not to exceed 24 months. (Approximately 4,000 hours per resource)

Project Summary: As part of the Client's ongoing Technology Improvement Program (TIP), which aims to modernize operations through new applications (both internally developed and vendor-acquired), the UI/UX Designer will play a critical role in designing intuitive, consistent, and user-friendly interfaces. The Designer will also be responsible for creating a UI/UX Design System to ensure visual and functional consistency across all the Client's applications. The UI/UX Design System should enable quicker development of business applications.

Scope of Work

User Research & Requirements Gathering

• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.

UI/UX Design & Prototyping

• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self-service kiosks, mobile apps, and airport control systems. Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.

Interaction Design & Usability Enhancement

• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement ProgramTIP (TIP)
• Optimize the user experience for real-time monitoring of applications, ensuring quick response times and ease of use in high-pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.

Collaboration & Development Support

• Work closely with front-end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.

Performance Monitoring & Continuous Improvement

• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.

Tasks

Task 1: User Research & Requirements Gathering

Goal: Understand the needs, workflows, and pain points of various airport stakeholders.

Deliverables:

• Stakeholder interview summaries (e.g., operations, airline staff, passengers, baggage handlers)
• User personas and journey maps for key user groups
• Functional UI/UX requirement documents per application/module
• User research summary report with key findings and insights

Task 2: Design a Product Roadmap Outlining Key Features, Priorities, and Release Plans for a Mobile Application

Goal: Define the product's strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.

Deliverables:

• Product Vision & Strategy Document
• Product Roadmap Visual Representation
• Initiative & Epic Breakdown
• Feature Prioritization Framework
• Product Requirements Document (PRDs)
• Stakeholder Communication Artifacts
• Metrics & Success Tracking

Task 3: Design of UI/UX Standards and Design System

Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.

Deliverables:

• UI/UX Style Component Architecture Guide (colors, typography, layouts, grids, iconography, etc.)
• Design System documentation (components, widgets, interaction patterns)
• Figma based UI library
• Guidelines for third-party vendors to adhere to UI/UX standards

Task 4: Application UI/UX Design & Prototyping

Goal: Create and iterate on design prototypes for new or updated applications across airport systems.

Deliverables:

• Wireframes and user flow diagrams for each application
• High-fidelity prototypes (desktop, mobile, kiosk as applicable)
• Interactive click-through models for stakeholder demos
• Annotated design handoff packages for development teams
• Create designs for passive feedback that address unauthorized viewing or interaction, and implement active feedback using standardized notifications

Task 5: Usability Testing & Iteration

Goal: Validate and improve design usability through testing with real users.

Deliverables:

• Test plan and protocol documents
• Usability test recordings and analysis summaries
• Feedback synthesis reports with prioritized design changes
• Updated design files reflecting improvements post-testing

Task 6: UI/UX Oversight for Vendor Applications

Goal: Ensure vendor-acquired applications align with the airport's UI/UX standards.

Deliverables:

• UI/UX compliance checklist for vendor evaluation
• Review reports of vendor application designs against standards
• Recommendations for UI/UX improvements for vendor solutions
• Integration support documentation for harmonizing vendor UIs with internal systems

Additional Expectations

• Participate in Agile ceremonies and cross-functional design reviews
• Support front-end developers during implementation
• Maintain version control of design assets and documentation
• Stay current with UX trends and technology advancements

Candidate Documentation & Experience Requirements

The candidate must provide the following information and meet the requirements below:

• Three (3) UI/UX projects completed within the most recent three (3) years where the candidate acted as a UI/UX subject matter expert. Each project must include:
  • Client name and type (e.g., government agency, airport, financial institution, etc.)
  • Project duration (start and end dates)
  • Scope of work and deliverables provided
  • Contact information for a client reference (name, phone, and email) The client organization must be similar in size and scope to the Client
• One (1) project completed within the most recent three (3) years involving the creation of a UI/UX Design System. Project must be for a U.S.-based large organization and/or a user base greater than five thousand (5,000) users. Each project must include:
  • Client name and type (e.g., government agency, airport, financial institution, etc.)
  • Project duration (start and end dates)
  • Scope of work and deliverables provided
  • Contact information for a client reference (name, phone, and email) The client organization must be similar in size and scope to the Client
• One (1) project completed within the most recent three (3) years involving the design of data dashboards. Project must be for a North America or EU-based large organization and/or a user base greater than five thousand (5,000