Amazon Connect Architect/Consultant - No C2C
Purplejack Technologies LLC
- Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
- Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
- Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
- Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
- Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
- Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
Requirements
- 12+ Years of Experience
- Amazon Connect & Contact Lens
- Contact Flows, Advanced Routing, Speech Recognition, AWS Lex & Polly
- Amazon Connect Integration with Lambda, SQS, SNS
- Amazon Connect APIs & SDKs
- AWS Infrastructure: EC2, S3, VPC, API Gateway, Step Functions
- AWS Security Best Practices
- CRM Integration: Salesforce, ServiceNow
- CRM APIs & Data Models
- Python, Node.js, JavaScript, Java, C#
- SQL & NoSQL: RDS, DynamoDB, Aurora, Redshift
- AWS Glue & Kinesis / ETL
- Agile: Scrum, Kanban, SAFe
- DevOps & CI/CD: Terraform, Jenkins, Spinnaker, Git
- Security: Active Directory, IAM, SAML, SSO
- Compliance: PCI DSS, PII, HIPAA, GDPR
- Networking & Telephony Protocols
- 5+ Years Contact Center Technologies & Cloud Architecture
- 5+ Years Hands-on Amazon Connect & AWS
- 2+ Years Terraform
Vacancy posted 1 day ago
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