Customer Account Support Specialist

Southington, CT Office 400 Executive Blvd S Southington, CT 06489, USA At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. Please note: This position has a work schedule of Monday to Friday, 9am to 6pm. As a Customer Account (Self Determination) Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Work Environment Work is performed in a typical office (call center) setting. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr GT Independence