Account Manager - Rare Earth Sales, North America

Neo is fast-forwarding the green energy transition by manufacturing the critical building blocks of modern, sustainable technologies. Our advanced industrial materials - including magnetic powders and magnets, specialty chemicals, metals, and alloys - enhance efficiency and performance in everyday products and next-generation innovations.

Neo operates three business segments: Magnequench, Chemicals & Oxides, and Rare Metals . With a global footprint, we have eight manufacturing facilities across China, the United States, Germany, Canada, Estonia, Thailand, and the United Kingdom, along with a dedicated research and development centre in Singapore.

Be part of a global organization driving innovation and sustainability. At Neo, you will have the opportunity to contribute to meaningful work while growing your career in a collaborative and dynamic environment.

Join us in shaping a cleaner, more sustainable future.

Job Summary:

Neo is seeking a highly motivated, early-career sales professional to join its Rare Metals team as an Account Manager, Rare Earth Sales for North America. This role is designed for someone building a career in technical or commodity sales who wants to develop deep commercial and product expertise in rare earth materials - including neodymium, praseodymium, dysprosium, terbium, and related products - used in magnets, catalysts, and other advanced applications.

Reporting to the Director of Sales, North America, this individual will manage and grow a portfolio of customer accounts while learning the fundamentals of a fast-moving, cyclical commodity market. This is not a passive, order-taking role - it requires curiosity, self-motivation, and the drive to learn quickly in a fast-paced environment. With demonstrated performance, this position offers a clear path toward greater account ownership and responsibility within Neo's Rare Metals business.

Essential Functions

1.Account Management & Customer Support

• Manage day-to-day relationships with an assigned portfolio of North American customer accounts.
• Process and track quotes, orders, and contracts in coordination with supply chain and logistics teams.
• Respond to customer inquiries regarding pricing, product specifications, and delivery timing.

2.Sales & Business Development Support

• Support senior Key Account Managers and the Business Development team in identifying new customer opportunities.
• Assist in preparing proposals, pricing analyses, and sales presentations.
• Build foundational negotiation skills through mentorship and hands-on account work.

3.Market & Technical Learning

• Develop working knowledge of rare earth products, applications, and end markets (magnetics, catalysts, alloys, and more).
• Monitor rare earth pricing, supply and demand trends, and competitive activity.
• Participate in ongoing training on Neo's products, manufacturing processes, and the broader rare earth supply chain.

4.Cross-Functional Collaboration

• Partner with Supply Chain, Operations, and Quality teams to ensure customer commitments are met.
• Coordinate with Marketing and Business Development on customer-facing materials and trade show support.
• Escalate and help resolve customer issues in a timely, professional manner.

5.Travel & Customer Engagement

• Travel throughout North America (average 25%) to visit customers, attend industry conferences, and support account reviews.
• Participate in occasional international travel to Neo facilities or global sales meetings as needed.

Qualifications

• Bachelor's degree in Materials Science, Chemistry, Engineering, or a related technical field (recent graduates encouraged to apply); OR 3–5 years of experience in commodity, industrial, or technical sales, ideally within metals, materials, or chemicals
• Genuine interest in sales, negotiation, and commercial strategy
• Strong technical aptitude and willingness to learn complex, cyclical commodity markets
• Self-motivated with a demonstrated ability to learn quickly in a fast-paced environment
• Excellent communication, organization, and relationship-building skills
• Proficiency in Microsoft Office (Excel, PowerPoint); CRM experience a plus
• Willingness to travel within North America approximately 25% of the time, with occasional international travel
• Valid passport required (or ability to obtain one prior to start date)

This posting is for an existing vacancy.

Base Salary Range: USD$75,000 – USD $85,000 annual, plus performance bonus and a comprehensive benefits package

AI tools may be utilized for portions of the review process such as screening applications; however, all final decisions are made with human judgement. We are committed to using AI responsibly, fairly, and in compliance with applicable employment laws.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent standing or sitting in the same location with some opportunity to move about.