Customer Service Rep.

Job Description

Job Description

Company Overview

South Bay Remarketing Services is a leading provider of automotive remarketing services, independently owned and operated in Gardena, CA since 1993. With a wealth of experience in auction and financial services, we offer comprehensive solutions to maximize sales results for our clients.

Summary

We are seeking a Customer Service Representative to join our dynamic team at South Bay Remarketing Services. In this role, you will be the liaison between the client and the auction, providing exceptional customer service and support to ensure a seamless auction experience. Your contributions will be vital in maintaining our reputation for excellence.

Responsibilities

• Provide outstanding customer service to clients via phone and email.
• Get Recon approval.
• Handle direct problem cases or take care of with corresponding departments.
• Perform data entry tasks accurately to maintain updated records.
• Provide requested documents, floor prices/High floors, title request, etc.
• Audit internal processes, aging recon, missing/pending titles, etc.
• Review follow up of holds.
• Conduct outbound calls to follow up with clients and gather feedback.
• Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
• Maintain professionalism and phone etiquette during all interactions.
• Build and maintain a solid working knowledge of Auto IMS and SBRS
• Utilize specific client and departmental policies and procedures.
• Other duties as required

Requirements

• Proven experience in customer service or support roles .
• Strong communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to analyze information and provide effective solutions to customers.
• Basic data entry skills with attention to detail.

If you are passionate about delivering exceptional customer experiences and want to be part of a dedicated team, we invite you to apply today at South Bay Remarketing Services! 

SBRS offers vacation, sick, holidays, 401K, medical, dental & vision ins.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance