Customer Service Representative

Customer Service Representative FBO Administrative & Accounting Assistant

This role combines front-line customer service with administrative and accounting support in a fixed-base operator (FBO) environment. You will process customer purchases and fuel transactions, serve as the first point of contact for visitors, support concierge requests, and assist with daily accounts payable and receivable activities. You will work closely with line service personnel and pilots to ensure every customer receives prompt, professional, and accurate service.

Responsibilities

• Process customer purchases and fuel transactions accurately and in a timely manner.
• Work closely with line service personnel and pilots to ensure all customer service needs are met.
• Serve as the first point of contact for clientele arriving for tours or visits to the facility.
• Assist customers with concierge services, including arranging hotel accommodations, coordinating catering, and helping with ground transportation.
• Resolve customer requests and questions promptly and professionally.
• Identify and correct problems independently or escalate issues to senior management when needed.
• Follow established systems and procedures to ensure consistency and compliance.
• Cross-train in other administrative or operational positions to provide backup and coverage during vacations or periods of unbalanced workloads.
• Serve as the primary receptionist, answer incoming calls with professional phone etiquette, and route calls to the appropriate staff members.
• Monitor and process daily credit card and bank transactions.
• Process daily accounts payable and accounts receivable invoices accurately.
• Process credit memos and refunds for accounts payable, accounts receivable, and credit card transactions.
• Process prepayments and apply unapplied credits using three-way matching of transactions.
• Assist with preparing and reviewing weekly financial aging reports.
• Assist with end-of-month, quarter, and year-end financial reconciliation activities.

Essential Skills

• At least 2 years of experience in an administrative support and/or customer service role.
• Strong customer service skills with the ability to interact professionally with clients, pilots, and internal staff.
• Proficiency with Microsoft Office applications.
• Accurate data entry skills and strong attention to detail.
• General computer proficiency and comfort working with financial and transaction systems.
• Flexibility to assist in other areas of the operation, including FBO duties and accounting support.
• Ability to handle multiple tasks, prioritize effectively, and follow established procedures.
• Professional phone etiquette and front desk demeanor.

Additional Skills & Qualifications

• Past experience working at a front desk or reception area is preferred.
• Experience in an aviation, FBO, or similar operational environment is beneficial.
• Familiarity with accounts payable, accounts receivable, and basic financial reconciliation processes is an advantage.
• Strong organizational skills and the ability to cross-train and support other administrative or operational roles.

Why Work Here?

You will join a professional, service-oriented environment where your ability to support customers and contribute to smooth operations is highly valued. The role offers variety through a blend of customer interaction, administrative responsibilities, and accounting support, allowing you to build a broad skill set. You will work closely with a collaborative team that supports cross-training and encourages flexibility, creating opportunities for growth and development within a dynamic operational setting.

Work Environment

This position is based at an FBO facility located at Gillespie Field. You will work a first-shift schedule, typically from 7:00 a.m. to 3:30 p.m. The environment involves regular interaction with pilots, customers, and line service personnel in an active aviation setting. You will primarily work at a front desk or office area, using computers, phones, and standard office equipment to manage customer transactions and administrative tasks. The role requires a professional appearance and demeanor appropriate for a customer-facing reception and office environment.

Job Type & Location

This is a Contract to Hire position based out of El Cajon, CA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in El Cajon, CA.

Application Deadline

This position is anticipated to close on Jun 29, 2026.