Field Service Engineer I/II

Field Service Engineer I/II

The FSE I/II performs Calibrations/Qualifications and some repairs on small laboratory instrumentation, including pipettes, balances, timers and thermometers.

The responsibilities include:

• Perform calibration, preventative maintenance and repair both in the field and in the lab of various types of laboratory equipment including pipettes, balances, centrifuges and thermometers.
• Travel to customer sites to perform calibrations and PM's as necessary.
• Manage personal parts inventory effectively.
• Provide feedback to Manager regarding any issue impacting service delivery, particularly issues impacting turnaround times.
• Complete administrative paperwork and reports promptly and accurately.
• Follow good documentation practices (GDP) as applicable to daily activities.
• Contact customers on time and schedule service efficiently.
• Adhere to environmental health and safety guidelines.
• Effectively communicate with clients and other internal and external parties.
• Follow Eurofins work policies and all applicable SOPs. Ensure that training on both remains current.
• Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors).
• Act impartially within the management system.
• Perform other tasks as assigned by Management.

The qualifications include:

• Two-year degree in a related science field (e.g., chemistry, analytical chemistry, electronic engineering, biotechnology, or similar) plus 0-1 years (FSE I) or 1-3 years (FSE II) experience in a related field, preferably as a Field Service Technician.
• Experience in providing calibrations on pipettes and/or balances (FSE II).
• Physical ability to lift and transport equipment and perform tasks in various lab environments.
• Clear, respectful, and timely verbal and written communication.
• Experience with technical troubleshooting and problem solving.
• Must be self-motivated and proactive.
• Valid driver's license.
• Clean driving record.
• Ability to travel within customer territory to 1-2 days per week Monday-Friday. Overnight travel as needed.

Position is full-time, Monday - Friday, 9:00am - 5:00pm. Candidates currently living within a commutable distance of St. Louis, MO are encouraged to apply.

The pay range of this position is $27/h - $34/h depending on related experience and qualification.

Excellent full time benefits including:

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.