A Career in Field Services

As a Field Service professional at Baxter, you will be dedicated to delivering exceptional technical support and service to our customers, ensuring the seamless operation of our medical devices and equipment. You will strive to exceed customer expectations and make a meaningful impact on the lives of patients and customers worldwide. Our team of skilled professionals is passionate about delivering expert technical support, troubleshooting, and maintenance services, with a focus on customer satisfaction, safety, and continuous improvement, and you will be a part of it. By joining our team, you will support our mission to save and sustain lives, developing your skills and expertise in a collaborative and supportive environment. "Every task I tackle, every detail I attend to, has a ripple effect that ultimately helps save and sustain a life. Whether it's orchestrating a massive 150-bed delivery or fine-tuning technician schedules, I know that my work is connected to a larger mission: putting patients first and ensuring they receive the care they need." Jennifer Hill, Service Operations Manager - Texas Our mission is more than just a statement—it's a guiding force that unites our Field Service professionals in a shared purpose. By living our mission, we empower our team members to deliver exceptional support and care to our customers, while also driving innovation, quality, and safety in everything we do. This sense of unity and purpose inspires us to work together toward a common goal of transforming healthcare. Relationships are the foundation of exceptional Field Service professionals. By fostering strong connections with our customers, colleagues, and communities, our team is empowered to deliver outstanding support and care. This commitment to relationships drives a culture of trust, respect, and collaboration that enables us to make a meaningful impact in the lives of patients and customers we support. the Career journey in field services Our dynamic Field Service team at Baxter includes a world of opportunities for growth, development, and success. From leading teams of skilled technicians to delivering exceptional customer service, our Field Service roles offer a range of exciting challenges and rewards. Whether you're a seasoned professional or just starting your career, there are opportunities to suit your skills, interests, and ambitions. Warehouse No technical experience, no problem! In this entry-level position, you will gain valuable skills in inventory management, quality control, and technical knowledge of Baxter equipment such as beds and nurse call systems, which will propel you forward in your career as a Field Service professional. This is where your career begins. Field Service Technician As a Field Service Technician, you will be responsible for installing, maintaining, and repairing medical equipment in hospitals and other healthcare facilities. Your technical expertise and problem-solving skills will enable you to troubleshoot and resolve complex issues, ensuring that our customers receive exceptional service and support. By providing timely and effective solutions, you will play a critical role in helping us deliver high-quality medical products and services to patients and customers. Service Operations Management As your experience grows, new opportunities arise. Service Operation Managers lead a team of field service technicians and support staff, overseeing day-to-day operations and ensuring exceptional customer service. Leadership positions, such as Service Operations Manager, Supervisor, and Team Lead, offer career advancement and growth opportunities, allowing you to make a meaningful impact on our team's success. What drives our team members to make a difference in the lives of patients and customers? At Baxter, our team of Field Service professionals is the core of customer support, providing critical technical expertise and service to hospitals and healthcare facilities worldwide. In this section, we're proud to share the stories and experiences of our field service team members, highlighting their passion, dedication, and commitment to transforming healthcare. Kevin Restrepo “Baxter's culture of collaboration and teamwork has been beneficial in my professional growth. It’s all about learning from each other and I’ve been lucky to work with people who bring different skills and perspectives. I’ve had the chance to jump into projects that pushed me to learn new skills because I had teammates who were willing to share their knowledge and help me level up. Baxter’s culture has really encouraged me to step out of my comfort zone and take challenges I might have hesitated with before.” Service Operations Manager - Atlantic Coast

• I've had the privilege of embarking on a remarkable career journey with Baxter, starting as a Warehouse Associate and ascending to Operations Manager. Along the way, I've built a network of strong relationships, completed my Bachelor's degree, and gained experience launching and managing large-scale projects through different Events. This journey has taught me the value of resilience, adaptability, and collaboration, and I'm proud to be an part of a team that shares my passion for making a difference in healthcare.”
• I am proud to be on the frontlines on our Field Service team, supporting the needs of our local hospitals and making a direct impact in the communities we live and raise our families. But it's not just about the work —it’s about the relationships we build with our customers, who trust and depend on us to keep their operations running smoothly. It's a privilege to be an extension of their team, and it brings me joy to know that our support makes a real difference in their lives.”

Field Service Technician II - Massachusetts “I was drawn to Baxter for its job stability and growth potential, but it was the people that truly made it feel like home. From the moment I started, I was struck by the camaraderie and teamwork that defined our workplace. Coworkers who treated each other like teammates, always looking out for one another and lending a helping hand. This supportive environment made learning the work easy and fun, and it's what continues to drive my growth and development.” Explore Opportunities alongside field services Working alongside our Field Services team is our Technical Service team, which is made up of innovators, problem-solvers, and experts who are passionate about delivering exceptional support to our customers. In these roles, you will provide expert troubleshooting and technical assistance to customers and patients either in an office or onsite at hospitals. Whether you're a data pro, a creative problem-solver, or a detail-oriented quality expert, we have a career in Technical Service that's waiting for you. As a Medical Inventory Specialist, you'll play a vital role in delivering exceptional customer service to our patients and clients while navigating hospital environments with ease and providing top-notch support to our team. Expect a dynamic day on the job, with opportunities to walk for long periods, push and pull beds, and solve problems, all while maintaining our high standards of customer service and teamwork. An expert behind the scenes, analysis technicians analyze and interpret ECG cardiac data to uncover insights that drive better patient care. This is where you are a part of a collaborative team that's dedicated to delivering high-quality results. With endless possibilities in your career, you will have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. Technical Support Representative As a key member of our team, you will have the opportunity to leverage your technical skills to troubleshoot complex issues with medical devices, providing expert support and exceptional customer service to healthcare professionals who rely on Baxter's equipment. With your expertise and passion for technical support, you'll be able to deliver fast, friendly, and accurate solutions that support our mission to save and sustain lives. Join Our Talent Community We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests. #J-18808-Ljbffr Baxter Healthcare