Technical Support Representative

LiquidStack is a global leader in advanced liquid cooling solutions, enabling the next generation of artificial intelligence (AI), high-performance computing (HPC), and mission‑critical data center infrastructure. Our innovative technologies help customers maximize performance, improve energy efficiency, and support the growing demands of today’s most advanced computing environments. We are seeking a technically skilled and hands‑on Technical Support Specialist to join our Global Services team. In this role, you will provide post‑sales technical support for LiquidStack’s advanced liquid cooling systems, serving as a key technical resource for customers, service partners, field technicians, and internal teams. This is not an IT help desk role. The ideal candidate will have experience troubleshooting mechanical, thermal, HVAC/R, or electromechanical systems and enjoys solving complex hardware challenges. You will work directly with equipment, engineering documentation, and cross‑functional teams to diagnose issues, support warranty and service activities, and improve customer outcomes. If you enjoy hands‑on troubleshooting, collaborating with engineering teams, and working with innovative technology shaping the future of AI and data infrastructure, this is an opportunity to make a meaningful impact. At LiquidStack, you’ll work with cutting‑edge technology that is transforming the future of data center cooling. You’ll have the opportunity to: Support innovative liquid cooling systems powering AI, hyperscale, enterprise, and edge computing environments. Work alongside engineering, manufacturing, quality, and global service teams to solve complex technical challenges. Gain expertise in advanced mechanical, thermal, and fluid management technologies. Make a direct impact on customer satisfaction, product reliability, and continuous improvement. Grow your career within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support. What You’ll Do Serve as the primary technical support contact for customers, channel partners, and field service technicians supporting LiquidStack products. Diagnose and resolve mechanical, thermal, fluid, and electromechanical system issues using structured troubleshooting and technical analysis. Support mission‑critical customer environments by helping resolve technical issues quickly to maximize system performance and uptime. Analyze product issues using engineering documentation, including mechanical drawings, electrical schematics, bills of materials (BoMs), service manuals, and CAD models. Perform structured root cause analysis (RCA) on recurring technical issues and collaborate with Engineering and Quality teams to recommend corrective actions and improve product reliability. Partner with Engineering, Manufacturing, Supply Chain, Quality, and Global Services teams to resolve complex technical challenges and improve serviceability. Support product lifecycle activities, including installation support, commissioning assistance, warranty evaluations, spare parts coordination, upgrades, and service recommendations. Utilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions. Develop and maintain technical documentation, troubleshooting guides, knowledge base articles, and best practices to improve service efficiency. Serve as the technical voice of the customer by communicating recurring field issues, customer feedback, and product improvement opportunities to internal teams. Communicate complex technical information clearly and professionally to customers, service partners, and cross‑functional stakeholders. Support a global customer base across multiple time zones while maintaining exceptional customer service. Qualifications Required Qualifications 2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting. Hands‑on experience troubleshooting mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems. Technical diploma, Associate degree, military technical training, or equivalent hands‑on experience. Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, bills of materials (BoMs), assembly drawings, and service documentation. Experience diagnosing and resolving hardware‑related issues using systematic troubleshooting techniques. Experience documenting customer issues and technical resolutions within CRM or service management platforms. Strong analytical, organizational, and problem‑solving skills with the ability to prioritize multiple technical issues. Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non‑technical audiences. Self‑motivated with the ability to work independently and collaboratively within a fast‑paced environment. Preferred Qualifications Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline. Experience supporting liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units (CDUs), valves, or other fluid management systems. Experience performing root cause analysis (RCA), failure analysis, or continuous improvement initiatives. Familiarity with SolidWorks, AutoCAD, or other engineering drawing software. Experience with Salesforce, ServiceNow, SAP, Jira, or other CRM/service management platforms. Experience supporting manufacturing, industrial equipment, data center infrastructure, or mission‑critical systems. Understanding of preventative maintenance, commissioning, warranty support, and equipment lifecycle management. Multilingual skills are a plus. Success in This Role The ideal candidate is someone who: Enjoys solving complex technical and mechanical challenges. Takes ownership of customer issues from initial diagnosis through resolution. Thrives in collaborative, cross‑functional environments. Is passionate about continuous improvement and product reliability. Builds trusted relationships with customers and internal stakeholders. Is excited to support innovative technologies powering the future of AI and high‑performance computing. #J-18808-Ljbffr