Front Desk Clerk

Starting at $13/hr

Job Duties

• Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
• Maintains positive guest relations at all times.
• Resolves guest complaints, ensuring guest satisfaction.
• Maintains complete knowledge of:
• all hotel features/services and hours of operation;
• all room rates, special packages and promotions;
• daily house count and expected arrivals/departures;
• scheduled daily group activities.
• Obtains assigned bank, ensures accuracy of contracted monies, and keeps the bank secure at all times.
• Answers department telephone using correct greeting and telephone etiquette.
• Processes all guest check‑ins, verifies registration card information, obtains backup payment information, and collects cash when designated.
• Directs Bell Person to escort guests and transport their luggage to the room.
• Handles overbooked or "walked" guests.
• Accepts and records wake‑up call requests.
• Monitors, sends and distributes guest faxes.
• Communicates pertinent guest information to designated departments (e.g., special requests, amenity delivery).
• Resolves discrepancies on the room status report with Housekeeping.
• Matches the bucket check to the in‑house guest ledger report; reports discrepancies to supervisor/manager.
• Processes all check‑outs, adjustment vouchers, paid‑outs, correction vouchers and miscellaneous charges.
• Processes Players Club applications and issues Players Cards to interested guests.
• Promotes superior guest service.
• Performs other related duties as assigned.
• Ensures overall superior guest service.

Minimum Qualifications

• High school graduate or equivalent vocational training certificate.
• Good communication skills, both verbal and written.
• Ability to compute basic arithmetic.
• Ability to input and access information in the property management system / computers / point of sales system.
• Some college or training in the hospitality industry.
• Previous experience as Front Desk Clerk.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Work Shift

Any (United States of America)