Operations Director

Provide overall leadership and management of the assigned territory/market Achieve or exceed company targets and standards for performance and growth Manage market locations targeting top-tier performance in KPIs, customer service, quality, and profitability Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude daily Recruit, manage, and develop employees for future organizational growth Perform in-process and final quality checks Facilitate and nurture relationships with insurance accounts, agents, and customers Maintain positive employee morale and create urgency to exceed goals in a fast-paced, competitive environment Ensure shops are correctly maintained and organized Create and develop new and future leaders Requirements Proven track record of exceptional performance in the current location Consistently achieving and exceeding KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability Strong leadership skills, including inspiring and motivating teams, driving results, and managing resources Strategic thinking and ability to identify improvements and implement innovative operational solutions Knowledge of the collision industry, including procedures and requirements for various insurance carriers 10+ years of operations experience 5+ years of people management experience Driven personality, eagerness to grow, and ability to work well under pressure Experience using CCC One Strong problem-solving skills Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and operational excellence. Proven ability to recruit, develop, and inspire teams while maintaining high standards of service and profitability. Highest-signal resume keywords Leadership Skills KPI Achievement Operations Management Collision Industry Knowledge CCC One Experience ATS Optimization Keywords Hard Skills KPI Achievement Customer Satisfaction Ratings EBITDA Management Margin Management Profitability Analysis Operational Solutions Implementation Quality Checks Employee Development Resource Management Strategic Thinking Soft Skills Team Motivation Problem-Solving Driven Personality Ability to Work Under Pressure Positive Employee Morale Industry Keywords Collision Industry Insurance Carriers Customer Service Organizational Growth Market Performance Tools & Technologies CCC One #J-18808-Ljbffr