Patient Experience Representative I- (Temp) Evenings in Radiology

Patient Experience Representative I- (Temp) Evenings in Radiology | Boston Childrens Hospital

Department summary: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital. Radiology provides individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience. Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications Education: High School Diploma / GED

Experience: No healthcare experience required - Basic customer service and computer skills. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. The ability to work with diverse internal and external constituencies

Schedule: This role will cover a leave from June-August. The role is fulltime, 40 hours, 2pm-10pm, and then will have the option to remain per diem (as needed)