Inside Sales Specialist II

Inside Sales Specialist II

Broadata Communications, Inc. (BCI) is a privately held California-based corporation. BCI is a leading and innovative company specializing in the development of market-driven products for the transmission of digital multimedia (video, audio, and data) over fiber. Our clients are world leaders in their industries, spanning entertainment, broadcast, medical, professional audio/video, house of worship, education, government, military, and transportation sectors. We are ISO 13485 and ISO 9001 certified, with a strong commitment to quality, innovation, and continuous improvement.

We are looking for a motivated and talented Inside Sales Specialist II to join our growing team. The Inside Sales Specialist is essential in enabling Broadata's sales team to drive towards exponential growth and efficiency. Successful Inside Sales Specialist is highly organized and works closely with our cross-functional teams and supports the sales team. This position will involve Inside Sales functions such as sales backorder review, weekly customer pipeline/ open order meetings, track and monitor sales performance metrics and providing regular updates to the team. As well as working with other departments to ensure timeliness of order fulfillment. Our ideal candidate possesses a strong entrepreneurial spirit, is highly organized and efficient, detail-oriented, and proactive, and can multitask, prioritize, and work independently. This is an excellent opportunity for a detail-driven professional who thrives in a high-tech manufacturing environment and values teamwork, accountability, and continuous improvement. This critical, hands-on role is based in Torrance, CA. We offer a fast-paced, high impact and stimulating work environment with opportunities for professional growth and development within BCI. Veterans welcome! This is a hands-on position. This is NOT a remote or hybrid position.

Key Responsibilities

• Works with various inter-company departments (Production, Shipping, Engineering, etc.) to ensure expectations of the customer are met.
• Develops customer relationships that enhances growth and communication.
• Detail oriented and proactive, with an ability to anticipate issues and take initiative to solve or escalate to resolve.
• Assist the sales team with administrative tasks, proposal preparation, and client communications to drive business growth.
• Oversee the order process from start to finish, including order entry and confirmation, pricing and revision verification, and delivery timelines, while ensuring all details align with client requirements.
• Assist in organizing sales meetings, presentations, and client events.
• Prepare sales reports, tracking performance metrics and providing insights to support decision making.
• Other duties as assigned by management.

Education & Experience

• High School Diploma required; Associate or Bachelor's degree preferred (or equivalent technical sales experience).
• 4+ years of experience in sales development, inside sales, or related roles.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Proven "take charge performer" who has both initiative and a strong bias for action.
• CRM experience is desired.
• Proficient in Microsoft Excel (including VLOOKUP, PivotTables).

Skills & Abilities

• Self-starter, able to work alone or within a team environment; collaborates with stakeholders.
• Excellent written and verbal communication skills.
• Positive can-do attitude and tireless work ethic. Driven and self-sufficient.
• Willingness and demonstrated ability to self-learn and adapt to new methods and ideas.
• Detailed oriented mindset to ALL tasks.
• Strong organizational skills, attention to detail and problem solving.
• Ability to handle multiple projects and tasks simultaneously while adhering to strict deadlines.
• Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment.
• Strong team player who can build strong relationships at all levels of the organization.
• Ability to work with very little supervision, prioritize between multiple tasks, meet aggressive deadlines and work extended hours (as needed).

Physical Job Requirements

The employee in the position will be required to occasionally move throughout the facilities, including climbing stairs, when necessary. Occasional bending and reaching in an office environment, including opening and closing file cabinets drawers with light grasping. Type on a standard keyboard (laptop or desktop). Use standard computer display screens. Use standard push-button phones and must speak clearly and be understood by others. Sit or stand in a standard upright position for a minimum of one hour, but up to 12 hours a day. Be able to lift and carry weight unassisted not exceeding 50 lbs.

Benefits

• Salary Range: $26.00 - $34.00 hourly (based on experience and qualifications)
• Medical, vision and dental insurance
• 401(k) with company match (100% of the first 4% in eligible compensation)
• Flexible Spending Account
• 2 weeks paid vacation
• 1 Week sick pay
• 10 company holidays
• Group life insurance