CUSTOMER SERVICE REPRESENTATIVE
Vinton Veterinary Hospital
Full-Time Customer Service Representative (Veterinary Receptionist)
You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.
Employment Type: Full-time
Benefits: Comprehensive benefits package included (medical, dental, vision, and paid time off)
Opportunities to grow/advance into other roles within the clinic.
Key Responsibilities
- Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
- Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
- Medical Records: Create, update, and maintain accurate electronic and physical patient records.
- Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
- Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.
Qualifications
Minimum of 1 year of customer service (CSR) experience required.
High school diploma or equivalent.
Comfort working in a busy environment with animals present.
Strong attention to detail and basic computer skills.
Vacancy posted 3 days ago
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