MEMBER SERVICES REPRESENTATIVE

Job Type


Part-time

Description

POSITION SUMMARY:

The Membership Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. This part-time position supports the Membership team as a crucial role for providing membership and program enrollment services.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

BENEFITS:

• Free Y membership
• Discounted family membership
• Child Watch hours available free of charge

ESSENTIAL FUNCTIONS:

• Process new memberships and process program registrations; maintain a high level of confidentiality with regard to all personal and financial aspects.

• Respond to inquiries/requests as per department guidelines. This includes but is not limited to contacting department staff for department-specific issues.

• Process retail sales.

• Maintain facility key box; notify supervisor immediately when any key is unaccounted.

• Maintain cash box and balance shifts.

• Adhere to work schedule and primary substitute for others when needed.


• Perform opening and/or closing procedures as required and outlined in department guidelines.

• Follow emergency procedures and safety precautions. Follow procedures for reporting all accidents, incidents and hazards.

• Adhere to all policies, rules, and regulations as outlined in employee handbook and other communications. Obtain and maintain required training(s).

• Follows YMCA policies and procedures; responds to emergency situations. Obtain and maintain required training(s).

• Performs other duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent required.

Must be at least 18 years of age.

Previous customer service experience required.

Must be able to type at least 35 words per minute.

SALARY:

Minimum starting rate of $12 an hour

Starting rate based on experience

Shift differential provided for certain hours and receipting responsibilities

SCHEDULE:

Part-time

Daytimes, evenings, and weekends

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Physical ability and stamina to perform the duties as outlined above, including but not limited to extended periods of sitting, standing, and walking, bending, stooping, reaching, lifting, and carrying up to 30 pounds.
• Extended periods of time working at PC and/or laptop, often with repetitive keyboarding movement.

YMCA COMPETENCIES (Team Leader):

Mission Advancement : Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition.

Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth : Shares new insights. Facilitates change. Model's adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well. Uses best practices and demonstrates up-to-date knowledge and skills in technology.

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