It Systems Support Analyst

$80k - $85k

Addison Group

Wyoming, MI

IT Systems Support Analyst

Location:

New Castle, WY – Onsite

Salary:

$80K–$85K

We are seeking an

IT Systems Support Analyst

to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region. This is a highly hands-on role supporting both traditional

IT and operational technology (OT) environments

. The ideal candidate has strong end-user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment. Key Responsibilities: Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP Support

Azure and on-prem Active Directory

in a hybrid environment Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure Support IT and OT systems in a refinery/industrial environment Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues Maintain hardware assets, system documentation, equipment inventories, and network information Participate in an on-call rotation for after-hours support What We’re Looking For: 3+ years of IT support/infrastructure experience 2+ years troubleshooting Microsoft Windows environments Experience with

Azure and on-prem Active Directory Basic networking knowledge, including

VLANs, subnetting, and connectivity troubleshooting Strong troubleshooting and problem-solving skills Detail-oriented with strong documentation/KBA skills Excellent customer service skills with the ability to work patiently and professionally with end users Comfortable working in a

refinery/industrial environment

and following strict safety procedures Ability to participate in an on-call rotation and respond onsite when required Must be able to work onsite in New Castle, WY Relocation:

Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.

Apply

Vacancy posted 3 days ago

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