Patient Coordinator at Knoxville Pediatric Dentistry

Patient Coordinator

As a Patient Coordinator at Knoxville Pediatric Dentistry, you'll play an important role in creating a positive, welcoming experience for children and their families. You'll be one of the first points of contact for our patients, helping families navigate their dental visits while keeping the front office running smoothly. We're looking for a friendly, organized, and detail-oriented team member who enjoys working with people and making a difference in children's oral health.

Your responsibilities will include:

• Welcome patients and families with a warm, friendly, and professional attitude.
• Schedule appointments, confirm upcoming visits, and manage the daily appointment schedule.
• Answer incoming phone calls, respond to patient inquiries, and assist families with their scheduling needs.
• Verify patient information, update records, and maintain accurate documentation.
• Review insurance information, assist with insurance verification, and communicate financial information to families.
• Collect patient payments, process transactions, and assist with balancing daily collections.
• Coordinate with clinical team members to support an efficient patient flow and positive patient experience.
• Help families understand office policies, treatment plans, and next steps for their child's dental care.
• Maintain an organized, professional, and welcoming front office environment.
• Perform other duties and responsibilities as assigned by management.

Preferred Qualifications:

• Previous experience in a dental office, medical office, or customer service role preferred.
• Experience with appointment scheduling, insurance verification, and patient registration is a plus.
• Familiarity with dental practice management software is beneficial.
• Strong communication and interpersonal skills.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to multitask, stay organized, and manage competing priorities in a fast-paced environment.
• A friendly, patient, and compassionate approach when working with children and families.

What Makes You Successful:

• You enjoy helping others and creating a positive first impression.
• You communicate clearly and professionally with patients, families, and team members.
• You are dependable, detail-oriented, and take pride in keeping things organized.
• You remain calm and solution-focused in a busy office environment.
• You work well as part of a team and are willing to jump in wherever needed.
• You approach every family with patience, kindness, and a commitment to excellent customer service.

Why Join Us?

At Knoxville Pediatric Dentistry, you'll have the opportunity to be part of a team dedicated to helping children develop healthy smiles in a welcoming and supportive environment. As a Patient Coordinator, you'll make a meaningful impact on the patient experience while growing your skills and building a rewarding career in dental healthcare.

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off