Dental Office Manager

Job Description

Job Description

Position Overview:

We are seeking a dedicated, highly organized, and culture-driven Dental Office Manager / Operations Lead to oversee daily clinic workflows and champion an exceptional patient experience. In this role, you will serve as the heartbeat of our practice?managing front-of-house operations, leading administrative staff, coordinating provider schedules, and collaborating directly with leadership to drive growth.

The ideal candidate is an excellent communicator who blends top-tier customer service with strong operational leadership to build a collaborative, high-performing clinic culture.

Compensation, Schedule & Perks:

Compensation: $25.00 ? $29.00 per hour (dependent on experience)

Schedule: Compressed work week consisting of 3.5 days per week (9:00 AM ? 9:00 PM shifts)

Health & Wellness: Comprehensive medical, dental, and vision insurance coverage

Financial Accounts: Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Time Off: Generous Paid Time Off (PTO)

Career Growth: Clear pathways for professional advancement and operational leadership.

Key ResponsibilitiesPatient Relations & Care Coordination:

First-Class Hospitality: Deliver elite customer service by warmly greeting patients upon arrival and serving as a friendly, reassuring final point of contact at check-out.

Patient Education: Engage in transparent, comprehensive communication to guide patients through their visit overview, proactively addressing any questions or clinical concerns.

Financial Coordination: Present complex treatment plans clearly, verify dental insurance benefits, process patient paperwork, and discuss flexible financing options with transparency.

Schedule Optimization: Manage patient scheduling protocols to maximize daily clinic flow, seamlessly onboarding new patients and handling follow-ups.

Practice Operations & Office Management:

Administrative Governance: Execute daily, weekly, and monthly operational reporting to track clinic metrics, health, and key performance indicators.

Master Scheduling: Manage comprehensive scheduling logistics for clinical staff, and Associate Doctors to ensure optimal clinic coverage.

Strategic Alignment: Participate in weekly and monthly strategic meetings with the Regional Manager to review, plan, and execute practice growth initiatives and targets.

Team Leadership & Human Resources:

Talent Management: Assist leadership in the talent lifecycle, writing documentation, managing employee terminations, and conducting structured performance reviews.

Culture Stewardship: Motivate and lead the administrative and clinical teams by establishing relationships rooted in trust, accountability, open communication, and collaboration.

Basic Qualifications:

Experience: Proven track record in a dedicated customer service or front-facing hospitality role.

Education: High School Diploma or equivalent required.

Technical Skills: Intermediate proficiency with Microsoft Office, specifically Excel, Outlook, and Word.

Core Competencies: Exceptional organizational capabilities, strong emotional intelligence, and the agility to manage shifting operational priorities.

Required Qualifications:

Industry Experience: Previous dental office management experience, with specific expertise navigating a high-volume, multi-specialty practice setting.

Software Knowledge: Hands-on experience utilizing Dentrix practice management software.

Preferred Qualifications:

Certifications: Active CPR-BLS, Registered Dental Assistant (RDA) license, or other industry-related dental credentials are highly valued but not strictly required.