Infrastructure Systems Administrator

Infrastructure Systems Administrator

Springfield, VA; St. Louis, MO At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

AFS is searching for an Infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

Responsibilities

Platform Administration & Operations

• Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
• Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
• Works incidents and service requests related to platform health, stability, and performance
• Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption

AI & Advanced Capabilities Engineering

• Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
• Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
• Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
• Maintains platform-level configuration and integration across AI capability modules Engineering & Modernization
• Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
• Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
• Maintains and modernizes infrastructure as platform capabilities and government requirements evolve Integration & Collaboration
• Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
• Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
• Collaborates with stakeholders to translate operational and customer requirements into technical solutions

Technical Environment

• Operating Systems: RHEL 9, Windows Server
• Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)
• ITSM Platform: ServiceNow (self-hosted, Zurich)

Qualifications

• Experience with Linux server administration
• Experience with Amazon Web Services (AWS)
• Experience with ServiceNow

Nice to have

• Experience with AWS AI Services
• ServiceNow Certified System Administrator (CSA)

Clearance

• An active TS/SCI is required