Guest Services Agent - Full time/Part time

We are looking for a Guest Service Agent to join our amazing Hoxton Team! The role is be based within the property and works directly with our Front Office Manager.
The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. You'll find 174 rooms, our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.
This role reports to the Front Office Manager. The Guest Service Agent will be based at the reception of The Hoxton, DTLA. Ideally, you’ll join just before we open our DTLA doors and help see us through the pre-opening and opening of the property.
You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. You’ll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise
Work with our Assistant Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy
Inform guests of all the fun things to do in the hotel, including providing information on our restaurants
You’ll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly
Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure you’re working in a safe manner at all times
The opportunity to challenge the norm and work in an environment that is both creative and rewarding
We’re in it together - you’ll work closely with the Rooms, Sales, and Restaurants teams to make sure the overall operation is running smoothly.
You’re a natural host and can make guests and team members feel at home in our hotel
You have an interest in hotels and creating experiences
Service is at the heart of what your do; You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.
The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Job Type: Permanent
Job Schedule: Full-Time
Compensation: USD 23 - USD 25 - hourly