Customer Care Associate

Customer Experience & Events Associate (Part-Time)

Tysons Creamery LLC

Location: Northern Virginia – festivals, markets, pop-up events, catering events, corporate events, and tastings
Schedule: Part-time and flexible; hours vary based on event schedule
Compensation: $16-$18 per hour, based on experience
Reports To: Operations Manager / Owner

Tysons Creamery is seeking an outgoing, dependable, and professional Customer Experience & Events Associate to represent our brand at customer events, farmers markets, pop-up markets, corporate events, festivals, tastings, and other community engagements.

This is a front-of-house, customer-facing position . The associate will not work in the production kitchen but will gain exposure to the operational side of a growing artisanal food business, including event planning, inventory coordination, product presentation, customer service, merchandising, sales, and event logistics.

The ideal candidate enjoys interacting with people, is comfortable working independently and as part of a team, and understands the importance of creating an exceptional customer experience.

• Represent Tysons Creamery professionally at markets, pop-ups, corporate events, catering events, festivals, and tastings.
• Provide friendly, knowledgeable, and engaging customer service.
• Educate customers about Tysons Creamery products, flavors, ingredients, and brand.
• Assist with event setup and breakdown, including tables, displays, signage, menus, merchandise, and serving materials.
• Maintain an attractive, organized, and professional event display throughout each event.
• Serve and distribute products according to established food safety and presentation standards.
• Assist customers with product selections and answer questions regarding flavors and ingredients.
• Process customer purchases and accurately handle point-of-sale transactions when applicable.
• Assist with merchandise sales and promotional materials.
• Monitor product and supply levels during events and communicate needs to the Operations Manager.
• Assist with event inventory counts before and after events.
• Maintain cleanliness and organization of the serving and customer areas.
• Help load, unload, transport, and organize event supplies and equipment.
• Follow food safety and sanitation procedures during all events.
• Gather customer feedback and communicate observations and opportunities to management.
• Help create a welcoming and memorable Tysons Creamery experience for every guest.

• Strong customer service and interpersonal skills.
• Friendly, outgoing, and comfortable engaging with customers.
• Professional appearance and demeanor.
• Dependable, punctual, and able to work independently.
• Strong communication and organizational skills.
• Ability to work efficiently in busy event environments.
• Attention to detail and commitment to maintaining brand presentation standards.
• Previous customer service, hospitality, retail, food service, event, or sales experience preferred.
• Undergraduate college students are welcome and encouraged to apply.
• Ability to lift up to 30 pounds.
• Ability to stand for extended periods.
• Reliable transportation to event locations throughout Northern Virginia.
• Availability for some evenings and weekends.

Although this position does not involve kitchen production, the Customer Experience & Events Associate will gain valuable exposure to the operations of a growing small business, including:

• Customer experience and relationship building
• Event planning and execution
• Product knowledge and presentation
• Sales and point-of-sale operations
• Inventory management
• Merchandising and brand presentation
• Event logistics and organization
• Food safety and sanitation
• Marketing and customer engagement
• Small-business operations
• Teamwork, communication, and problem-solving

• Part-time, flexible position with hours based primarily on scheduled events.
• Events may take place on weekdays, evenings, and weekends.
• Work is primarily performed at markets, corporate locations, residential communities, festivals, and other event venues throughout Northern Virginia.
• Some events may be outdoors and require working in varying weather conditions.
• This position does not involve work in the production kitchen.

At Tysons Creamery, you’ll do more than serve award-winning artisanal ice cream. You’ll become an important part of the customer experience and learn how a growing food brand brings its products directly to customers through events, partnerships, markets, and community engagement.

This is an excellent opportunity for someone interested in hospitality, business, marketing, sales, event management, entrepreneurship, or customer experience who wants practical, hands-on experience in a growing small business.