Customer Service Manager
Jefferson Theododore Lawn Care
Jefferson Theododore Lawn Care | Full time Customer Service Manager Birmingham, United States | Posted on 07/24/2026 We are looking for a customer-oriented service representative. Responsibilities Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Requirements Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills #J-18808-Ljbffr Jefferson Theododore Lawn Care
Vacancy posted 13 hours ago
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