Field Service Technician

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

PE Labellers is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. This is a remote position that can be located anywhere west of the Missippi. This position will be servicing our West Coast customers.

Responsibilities

• Travel to customers’ locations to install, start‑up, maintain, troubleshoot labeling machines.
• Train customers’ operators and technicians on set‑up, operation, change‑over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
• Provide technical assistance to customer both over the phone and via remote connection.

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate’s potential starting rate of pay.

Total compensation includes your pay, potential short‑term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Base Salary Range: $15.50 - $42.00/hour

Qualifications & Experience

• Associate’s Degree in a related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry
• 3+ years in custom machine manufacturing or mechanical repair/maintenance
• Excellent knowledge of mechanical/electrical technical applications, specifically PLC’s, servo driven motors and controls.
• Ability to read & understand complex engineering designs, including wiring schematics
• Good verbal and written communication skills
• Experience with Microsoft Office products, especially Word and Excel
• Good interpersonal and organizational skills
• Good problem solving skills and independent judgment
• Able to travel 85% of the time and work overtime as required
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators

Equal Opportunity & Disability Accommodation

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.