Field Service Technician

Manufacturers Supplies Company partners with some of Europe’s leading equipment manufacturers to deliver advanced precision cutting and converting technologies across a wide range of industrial industries. Our equipment lineup includes digital knife cutting tables, waterjet cutting systems, die cutting presses, slitters-rewinders, specialty laminators, and more.

We're a hands-on, fast-moving company where technology, problem-solving, and teamwork come together every day. Whether we're installing machinery, troubleshooting a customer issue, or demonstrating cutting-edge equipment, our team takes pride in delivering exceptional service and support.

Most importantly, we believe in treating our team, partners, and clients like family, fostering a supportive and respectful environment where people and innovation thrive together. We work hard, help each other succeed, and create opportunities for long-term growth both professionally and personally.

Role Description:

As a Field Service Technician, you'll work directly with advanced industrial machinery both in our Loveland, OH showroom and at customer facilities throughout the eastern United States. No two weeks are exactly the same. One day you may be assembling a machine, and the next you could be troubleshooting electrical systems, supporting customers remotely, or helping run a live equipment demonstration.

Responsibilities:

• Assist with machinery assembly and installation at our Loveland, OH showroom and customer facilities
• Troubleshoot electrical and mechanical systems through phone, email, and video support
• Read schematics, technical manuals, and parts documentation to diagnose issues and identify components
• Support machinery repair and maintenance at customer sites
• Assist the sales team with live equipment demonstrations and showroom presentations
• Collaborate with experienced senior technicians during training and field service visits
• Deliver outstanding customer support and help customers maximize equipment performance

Preferred Qualifications:

• Ability to read electrical schematics
• Experience using electrical meters for troubleshooting
• Familiarity with basic mechanical tools and repair principles
• Interest in electro-mechanical systems
• Experience with PC hardware and/or 2D CAD software
• Strong communication and teamwork skills
• Positive attitude and willingness to learn

Our Loveland, Ohio office supports customers across all states east of the Mississippi River and down through South Carolina.

• Average travel schedule is approximately 8 to 10 days per month
• Most trips begin Monday and wrap up Thursday or Friday
• Occasional opportunities to travel to: Canada, Mexico, Alaska, Hawaii, Caribbean Islands
• Every 3 to 4 years, technicians may have the opportunity to travel to Italy to visit our manufacturing partners and explore upcoming technologies

We believe great people deserve great support. Our goal is to create an environment where employees feel valued, encouraged, and equipped for long-term success.

Benefits Include:

• Company vehicle once established in the role
• Cell phone reimbursement
• Full medical benefits for employees and families
• Dental and vision coverage options
• Company-sponsored 401(k) program
• Paid vacation time
• Parental leave
• Bonuses and commission opportunities
• Paid travel expenses and meal per diem
• Ongoing hands-on technical training
• Supportive team culture focused on growth and development