General Manager (Miss J's Cafe/Schlotzsky's Deli/Cinnabon)
LV Petroleum
Job Summary: Miss J's Café/Cinnabon/Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business-including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team. Key Responsibilities:
Leadership & Team Management
Leadership & Team Management
- Recruit, train, schedule, and supervise café staff
- Foster a positive, team-oriented workplace culture
- Conduct regular performance reviews and coaching sessions
- Lead by example with exceptional customer service and professionalism
- Oversee daily café operations, ensuring quality, efficiency, and cleanliness
- Maintain compliance with health and safety regulations
- Manage inventory, place orders, and control food and supply costs
- Ensure all equipment is properly maintained and functioning
- Deliver a consistently high level of customer satisfaction
- Handle customer inquiries, feedback, and complaints with care and professionalism
- Create a welcoming and inclusive environment for all guests
- Monitor and manage budgets, labor costs, and sales goals
- Analyze financial reports and implement cost control measures
- Manage cash handling procedures and ensure accuracy in financial transactions
- Collaborate on marketing initiatives and community events
- Support social media and promotional efforts as needed
- Seek opportunities to grow the café's customer base and brand presence
- 2+ years of experience in a management role (preferably in food service, hospitality, or café/restaurant setting)
- Proven leadership skills with the ability to motivate and manage a team
- Strong organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Financial acumen and experience with budgeting, labor management, and sales tracking
- ServSafe certification (or willingness to obtain) preferred
- Flexible schedule, including early mornings, weekends, and holidays
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Vacancy posted 2 days ago
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